Customer Service Specialist - Greek speaker

Customer Service Specialist – Greek speaker

Location: Budapest, Hungary

Work model: Hybrid

The Customer Service Specialist provides problem resolution within the guidelines of the service policy. E-commerce support via phone calls, live chats, e-mails and social media

We offer:

· Training and continuous learning and certification opportunities

· Chance to be part of a rapidly expanding organization

· Multilingual environment

· Easy to access location and modern office building

· Hybrid work model

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

· Receiving end user requests for product details, warranty registration and general inquiries

· Provide first level resolution providing excellent customer experience

· Documenting both the customer concern and action to resolve the issue in the CRM tool

· Ensure on meeting daily KPIs

· Provide first level resolutions for interactions—inquiries, issues raised, etc.

· Ticket creation /Categorization / Prioritization

· Ticket escalation to respective Support Group

· Receive and Promptly Respond to Customer Queries

· Independently able to identify and troubleshoot, document, and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.

We are looking for you if you:

· Speak native or fluent Greek and at least intermediate English

· have High school degree

· have experience in working with customers or in an international environment

· have experience of using ERP systems, preferably SAP

· have good planning and organizational skills

· are ready to learn new applications and solutions and has quick learning ability

· have excellent time management skills

· are able to work independently

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What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.