ServiceNow Technical Consultant (Level I / II)

About the role

As a ServiceNow Technical Consultant (Level I/II), you will make an impact by designing, configuring, developing, and supporting ServiceNow solutions that help clients improve their business processes and technology operations. You will be a valued member of the Delivery Services team and work collaboratively with project managers, senior consultants, developers, architects, and client stakeholders to deliver high-quality ServiceNow implementations and integrations.

In this role, you will:

• Design, develop, and implement ServiceNow solutions, including Service Catalog workflows, ITIL processes, CMDB, ITAM, and other platform capabilities.
• Build and maintain integrations between ServiceNow and third-party systems using REST APIs, web services, and development best practices.
• Configure and extend the ServiceNow platform to meet technical and business requirements throughout the project lifecycle.
• Troubleshoot, test, and resolve incidents, defects, and enhancement requests while ensuring delivery quality and platform stability.
• Collaborate with clients and project teams to gather requirements, communicate technical solutions, manage risks, and achieve successful project outcomes.
• Create and maintain technical documentation, including solution designs, testing results, and implementation artifacts.
• Mentor junior consultants, review technical deliverables, and promote development standards and quality across the team (Level II).

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position may operate in a remote, hybrid, or onsite model depending on client and project needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Bachelor’s degree in Software Engineering, Computer Science, Electronic Engineering, or a related technical discipline.
• ServiceNow Certified System Administrator (CSA) certification.
• 2+ years of ServiceNow platform configuration and development experience with a track record of successful implementations.
• Experience developing integrations using REST APIs, web services, JavaScript, HTML, and CSS.
• Knowledge of ServiceNow platform modules, including ITSM, Service Catalog, CMDB, ITAM, and SACM.
• Experience working in Agile and Software Development Lifecycle (SDLC) environments.
• Strong written and verbal communication skills in English.
• Ability to analyze problems, identify improvements, and communicate solutions effectively to technical and non-technical stakeholders.
• For Level II, demonstrated ability to work independently and mentor less experienced team members.

These will help you stand out

• ServiceNow certifications beyond CSA in additional product lines or platform specializations.
• Experience extending the ServiceNow data model and developing advanced platform customizations.
• Familiarity with cloud-based enterprise solutions and digital transformation initiatives.
• Strong debugging, testing, and quality assurance experience.
• Experience providing application support and resolving complex technical issues.
• Proven mentoring, coaching, and technical leadership capabilities.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.