SAP BTP SDI Support & Development Lead

Job Summary

We are seeking an experienced SAP BTP Smart Data Integration (SDI) Support & Development Lead to provide L2/L3 application management, operational support, and enhancement delivery for Trulieve's SAP BTP SDI and data replication landscape. This environment supports integrations across SAP S/4HANA on RISE, OMS++, POS, OMS+, and CX platforms.

The successful candidate will join a global team spanning the US, Mexico, Brazil, and India, supporting 24x7 operations, ensuring system stability, resolving production issues, implementing enhancements, and contributing to continuous service improvement initiatives.

Key Responsibilities

• Provide L2/L3 support for SAP BTP SDI, including incident management, service requests, problem management, and change implementation.
• Monitor and support SDI replication landscape, including DP Agents, adapters, replication tasks, remote subscriptions, and flowgraphs.
• Investigate and resolve interface failures, data replication issues, latency concerns, and integration defects.
• Perform root cause analysis (RCA) and collaborate with Basis, Middleware, API, and BTP Integration teams to restore services.
• Deliver minor enhancements, configuration changes, and small project work within the Core + Flex demand model.
• Support production deployments, releases, and key lifecycle transition periods, including off-hours activities when required.
• Participate in a 24x7 rotational on-call support model for critical P1/P2 incidents.
• Maintain and update tickets in Zendesk and Azure DevOps (ADO) while ensuring proper classification and documentation.
• Create and maintain SOPs, runbooks, knowledge articles, interface documentation, and escalation procedures.
• Participate in knowledge transfer, shadowing, and reverse-shadowing activities during transition periods.
• Contribute to operational reporting, RAID management, KPI tracking, automation opportunities, and continuous service improvement initiatives.
• Collaborate with Service Delivery Managers, Technical Leads, and Business SMEs in daily operational reviews and governance meetings.
• Follow established change management processes and ensure compliance with CAB approval requirements.

Required Qualifications

Must Have

• 6+ years of experience in SAP integration, data management, or application support.
• Hands-on expertise with SAP HANA Smart Data Integration (SDI), including:
  • DP Agent installation, configuration, and administration
  • Adapters and connectivity management
  • Replication tasks
  • Flowgraphs
  • Troubleshooting and performance support
• Strong experience supporting:
  • Real-time data replication
  • Batch replication
  • Change Data Capture (CDC)
  • Remote tables
  • Data reconciliation and latency investigations
• Working knowledge of SAP Datasphere and/or SAP HANA Cloud.
• Strong SQL skills, including data analysis, view creation, and basic performance tuning.
• Experience supporting SAP S/4HANA source systems and understanding of SD, MM, and Inventory data structures.
• Experience supporting integrations involving APIs, custom interfaces, POS, OMS+, or CX platforms.
• Strong troubleshooting and root cause analysis skills for integration and replication failures.
• Experience working within ITIL-based Service Management environments.
• Familiarity with incident, problem, and change management processes.
• Experience with Zendesk, Azure DevOps, or comparable ITSM/work management tools.
• Excellent English communication skills with the ability to lead critical incident calls and produce technical documentation and RCA reports.

Preferred Qualifications

• Experience with SAP BTP Integration Suite (iFlows).
• SAP CAP (Cloud Application Programming Model) development experience.
• Exposure to SAP AI, Document AI, or other SAP BTP innovation services.
• Experience supporting SAP RISE environments.
• Scripting and automation experience using Python or Shell scripting.
• Experience in Retail, Manufacturing, Consumer Goods, or Distribution industries.
• SAP BTP, SAP HANA, or SAP Integration certifications.
• ITIL v4 Foundation certification.