Maps Customer Support with Greek

Job location: Gdańsk, hybrid

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Kraków, Gdańsk, and Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and various benefits. Be Cognizant!

About the role

Resolving issues reported by Map app end-user/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.

Your daily tasks:

• Work on 70-90 tickets each day to handle issues related to data and information of maps application;
• Remind end-users of the issues and follow-up queries the team might have to resolve;
• A follow-up email to the end-users if they are non-responsive;
• Outbound calls to follow up on the open issues;
• Ensure a high standard of quality on emails sent to end-users.

Your profile:

• Excellent written and spoken communication skills – English & Greek (min. B2);
• 2-year experience in Customer Service/Technical Support or other problem-solving experience;
• A skilled researcher and comfortable using a variety of online sources in various languages including map applications;
• Able to validate the information by calling out the end-users as & when needed;
• Be a Brand Ambassador through exceptionally high-quality work;
• MAC OS X experience preferred;
• Adaptable and able to learn new projects and processes.

We offer:

• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, and cafeteria benefits.

For more information about us, visit Cognizant Poland.

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

Stay up to date with our recent events – follow us on LinkedIn or Facebook.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SK17