Technical BSA

Job Description

· Join a global team of fraud tech. professionals who are focused on driving innovation & quality delivery of the firm's fraud mitigation objectives.

· Articulate business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case

· Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests

· Elicit & deliver detailed level requirements (tech. specs) to support technical solution design & delivery.

· Develop efficient and effective solutions through analytical problem solving & data as a product knowledge.

· Profile large datasets using various enterprise tools (e.g. Jupyter notebooks, SQL) to gain insights and highlight upstream data gaps.

· Work with cross functional teams (business, PMO, development, QA) to ensure clear communication and smooth end to end delivery of the final product

· Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines

· Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate

· Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases

· Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project

· Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions

· End to end ownership of operational readiness, managing deadlines and adjusting to changing work priorities

· Support implementation / post implementation activities as defined in the project plan

· Forecast, define and manage the requirements effort including cost and timeline

· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project

· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter

Department Overview

KEY ACCOUNTABILITIES

CUSTOMER

· Lead a diverse range of stakeholders communicates effectively by adapting style and technique to a diverse audience

· Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results

· Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach

· Provide recommendations and direction based on the end to end customer experience when making decisions

· Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business

· Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed

· Engage appropriate stakeholders to identify and manage required outcomes of projects for the business

· Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project

· Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization

· Identify and lead problem resolution to ensure customer needs are met

· Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)

· Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for

· successful delivery of requirements

· Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER

· Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels

· Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions

· Identify scope changes and complete analysis to determine impact to project benefits and risks

· Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline

· Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state

· Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met

· Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met

· Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)

· Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite

· Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates

Job Requirements

EMPLOYEE / TEAM

· Contribute to team development of skills and capability through mentorship of junior/peer Business Systems Analysts by sharing knowledge and experiences, leveraging best practices

· Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices

· Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships

· Engage, enable and lead stakeholders to agreement /consensus on the business requirements

· Prioritize and manage work load and capacity to deliver on project milestone dates

· Participate in regular coaching and performance review sessions, employee surveys and action plans

· Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals

· Foster a collaborative team environment by participating in team meetings and reward & recognition programs

· Support, mentor and provide guidance to junior level Business Systems Analysts and peers

· Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

BREADTH & DEPTH

· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project

· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter

· Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case

· Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements

· May contribute with business owner to define measures of success as defined in the project charter

· Advanced to expert knowledge of business systems analysis, project delivery practices and standards across the project life-cycle

· Data profiling of large datasets using tools like Python notebooks, SQL, MS Excel is a must

· Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery

· Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

· Identifies and leads problem resolution for complex issues at all levels

· Contributes to the communication and change management activities across multiple stakeholders

Additional Information

EXPERIENCE & EDUCATION

· Undergraduate degree (technical or finance discipline)

· Azure certification is an asset.

· Basic python or SQL knowledge (data analysis/profiling) is an asset.

· 8-10 years related business analysis experience.

· Substantial knowledge of various data formats including JSON, XML

ชุมชนของค็อกนิแซนท์:
เราเป็นทีมงานคุณภาพสูงที่ให้ความสำคัญกับการเคารพและสนับสนุนซึ่งกันและกัน พนักงานของเราร่วมกันสร้างสภาพแวดล้อมการทำงานที่เปี่ยมด้วยพลัง ความร่วมมือ และความหลากหลาย ซึ่งทุกคนสามารถเติบโตและประสบความสำเร็จได้

• ค็อกนิแซนท์เป็นชุมชนระดับโลกที่มีพนักงานมากกว่า 300,000 คนทั่วโลก
• เราไม่ได้เพียงแค่ฝันถึงวิธีที่ดีกว่า แต่เราลงมือทำให้เกิดขึ้นจริง
• เราดูแลพนักงาน ลูกค้า องค์กร ชุมชน และสิ่งแวดล้อม ด้วยการยึดมั่นในการทำสิ่งที่ถูกต้อง
• เราส่งเสริมสภาพแวดล้อมแห่งนวัตกรรม ที่คุณสามารถสร้างเส้นทางอาชีพที่เหมาะสมกับตัวคุณเองได้

เกี่ยวกับเรา:
ค็อกนิแซนท์ (NASDAQ: CTSH) เป็นผู้ให้บริการด้านเทคโนโลยีและ AI Builder ที่ทำหน้าที่เชื่อมโยงการลงทุนด้าน AI เข้ากับมูลค่าทางธุรกิจขององค์กร ผ่านการพัฒนาโซลูชัน AI แบบฟูลสแตกให้กับลูกค้า ด้วยความเชี่ยวชาญเชิงลึกในอุตสาหกรรม กระบวนการ และวิศวกรรม เรานำบริบทเฉพาะของแต่ละองค์กรไปผสานเข้ากับระบบเทคโนโลยี เพื่อเพิ่มศักยภาพของมนุษย์ สร้างผลลัพธ์ที่จับต้องได้ และช่วยให้องค์กรระดับโลกก้าวนำหน้าในโลกที่เปลี่ยนแปลงอย่างรวดเร็ว ดูข้อมูลเพิ่มเติมได้ที่ www.cognizant.com หรือ @cognizant

ค็อกนิแซนท์เป็นนายจ้างที่ให้โอกาสอย่างเท่าเทียม ใบสมัครและการพิจารณาผู้สมัครจะไม่ขึ้นอยู่กับเชื้อชาติ สีผิว เพศ ศาสนา ความเชื่อ รสนิยมทางเพศ อัตลักษณ์ทางเพศ สัญชาติ ความพิการ ข้อมูลทางพันธุกรรม การตั้งครรภ์ สถานะทหารผ่านศึก หรือคุณลักษณะอื่นใดที่ได้รับการคุ้มครองตามกฎหมายของรัฐบาลกลาง รัฐ หรือท้องถิ่น

ข้อสงวนสิทธิ์:
ผู้สมัครอาจถูกขอให้เข้าร่วมการสัมภาษณ์แบบพบตัวต่อตัวหรือผ่านการประชุมทางวิดีโอ นอกจากนี้ ผู้สมัครอาจต้องแสดงบัตรประจำตัวที่ออกโดยรัฐหรือหน่วยงานของรัฐบาลในระหว่างการสัมภาษณ์แต่ละครั้ง