Job Description
· Join a global team of fraud tech. professionals who are focused on driving innovation & quality delivery of the firm's fraud mitigation objectives.
· Articulate business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
· Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
· Elicit & deliver detailed level requirements (tech. specs) to support technical solution design & delivery.
· Develop efficient and effective solutions through analytical problem solving & data as a product knowledge.
· Profile large datasets using various enterprise tools (e.g. Jupyter notebooks, SQL) to gain insights and highlight upstream data gaps.
· Work with cross functional teams (business, PMO, development, QA) to ensure clear communication and smooth end to end delivery of the final product
· Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
· Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
· Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
· Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
· Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
· End to end ownership of operational readiness, managing deadlines and adjusting to changing work priorities
· Support implementation / post implementation activities as defined in the project plan
· Forecast, define and manage the requirements effort including cost and timeline
· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
Department Overview
KEY ACCOUNTABILITIES
CUSTOMER
· Lead a diverse range of stakeholders communicates effectively by adapting style and technique to a diverse audience
· Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
· Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
· Provide recommendations and direction based on the end to end customer experience when making decisions
· Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
· Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
· Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
· Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
· Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
· Identify and lead problem resolution to ensure customer needs are met
· Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
· Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
· successful delivery of requirements
· Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
SHAREHOLDER
· Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
· Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
· Identify scope changes and complete analysis to determine impact to project benefits and risks
· Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
· Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
· Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
· Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
· Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
· Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite
· Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Job Requirements
EMPLOYEE / TEAM
· Contribute to team development of skills and capability through mentorship of junior/peer Business Systems Analysts by sharing knowledge and experiences, leveraging best practices
· Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
· Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
· Engage, enable and lead stakeholders to agreement /consensus on the business requirements
· Prioritize and manage work load and capacity to deliver on project milestone dates
· Participate in regular coaching and performance review sessions, employee surveys and action plans
· Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
· Foster a collaborative team environment by participating in team meetings and reward & recognition programs
· Support, mentor and provide guidance to junior level Business Systems Analysts and peers
· Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
BREADTH & DEPTH
· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
· Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
· Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
· May contribute with business owner to define measures of success as defined in the project charter
· Advanced to expert knowledge of business systems analysis, project delivery practices and standards across the project life-cycle
· Data profiling of large datasets using tools like Python notebooks, SQL, MS Excel is a must
· Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
· Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
· Identifies and leads problem resolution for complex issues at all levels
· Contributes to the communication and change management activities across multiple stakeholders
Additional Information
EXPERIENCE & EDUCATION
· Undergraduate degree (technical or finance discipline)
· Azure certification is an asset.
· Basic python or SQL knowledge (data analysis/profiling) is an asset.
· 8-10 years related business analysis experience.
· Substantial knowledge of various data formats including JSON, XML
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
