Job Description
· Join a global team of fraud tech. professionals who are focused on driving innovation & quality delivery of the firm's fraud mitigation objectives.
· Articulate business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
· Own the delivery of high-level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests
· Elicit & deliver detailed level requirements (tech. specs) to support technical solution design & delivery.
· Develop efficient and effective solutions through analytical problem solving & data as a product knowledge.
· Profile large datasets using various enterprise tools (e.g. Jupyter notebooks, SQL) to gain insights and highlight upstream data gaps.
· Work with cross functional teams (business, PMO, development, QA) to ensure clear communication and smooth end to end delivery of the final product
· Adhere to enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
· Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
· Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
· Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
· Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
· End to end ownership of operational readiness, managing deadlines and adjusting to changing work priorities
· Support implementation / post implementation activities as defined in the project plan
· Forecast, define and manage the requirements effort including cost and timeline
· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
Department Overview
KEY ACCOUNTABILITIES
CUSTOMER
· Lead a diverse range of stakeholders communicates effectively by adapting style and technique to a diverse audience
· Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
· Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
· Provide recommendations and direction based on the end to end customer experience when making decisions
· Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
· Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
· Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
· Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
· Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
· Identify and lead problem resolution to ensure customer needs are met
· Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
· Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
· successful delivery of requirements
· Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
SHAREHOLDER
· Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
· Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
· Identify scope changes and complete analysis to determine impact to project benefits and risks
· Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
· Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
· Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
· Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
· Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
· Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite
· Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Job Requirements
EMPLOYEE / TEAM
· Contribute to team development of skills and capability through mentorship of junior/peer Business Systems Analysts by sharing knowledge and experiences, leveraging best practices
· Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
· Lead, motivate and develop relationships with the business, stakeholders, and technology partners to develop productive working relationships
· Engage, enable and lead stakeholders to agreement /consensus on the business requirements
· Prioritize and manage work load and capacity to deliver on project milestone dates
· Participate in regular coaching and performance review sessions, employee surveys and action plans
· Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
· Foster a collaborative team environment by participating in team meetings and reward & recognition programs
· Support, mentor and provide guidance to junior level Business Systems Analysts and peers
· Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community
BREADTH & DEPTH
· Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
· Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
· Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
· Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
· May contribute with business owner to define measures of success as defined in the project charter
· Advanced to expert knowledge of business systems analysis, project delivery practices and standards across the project life-cycle
· Data profiling of large datasets using tools like Python notebooks, SQL, MS Excel is a must
· Gain/acquire sound to advanced understanding of business and user interaction with technology throughout project delivery
· Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
· Identifies and leads problem resolution for complex issues at all levels
· Contributes to the communication and change management activities across multiple stakeholders
Additional Information
EXPERIENCE & EDUCATION
· Undergraduate degree (technical or finance discipline)
· Azure certification is an asset.
· Basic python or SQL knowledge (data analysis/profiling) is an asset.
· 8-10 years related business analysis experience.
· Substantial knowledge of various data formats including JSON, XML
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.