ServiceNow QA Analyst

ServiceNow QA Analyst

About the role

As a ServiceNow QA Analyst, you will make an impact by ensuring the quality, reliability, and performance of ServiceNow solutions throughout the software development lifecycle. You will be a valued member of the Quality Assurance team and work collaboratively with developers, business analysts, project stakeholders, and clients to deliver high-quality digital solutions.

In this role, you will:

• Create and execute test plans, test cases, and test scripts to validate functional and non-functional requirements.
• Identify, document, and track defects while ensuring timely resolution and clear communication with project teams.
• Review requirements and system specifications to ensure complete test coverage and alignment with client expectations.
• Validate user interfaces, workflows, and integrations to ensure consistency, usability, and functionality.
• Apply Agile testing practices and contribute to continuous improvements in quality assurance processes.

Additional responsibilities for QA Analyst

• Lead quality assurance activities across complex projects with minimal supervision.
• Proactively identify risks, gaps, and quality concerns throughout the development lifecycle.
• Partner with stakeholders to recommend testing strategies and quality improvements.
• Support the development and refinement of QA standards, processes, and best practices.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs. In Bogota, Colombia.

What you need to have to be considered

• Bachelor's degree in Software Engineering, Computer Science, Information Technology, Mathematics, Engineering, or a related field.
• Experience in software quality assurance and testing methodologies.
• Experience creating and executing test cases, test plans, and defect management processes.
• Understanding of Agile development methodologies and sprint-based delivery environments.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective written and verbal communication skills.

QA Analyst

• 2 to 6 years of experience in software quality assurance or testing.
• Proven ability to work independently across multiple projects or complex engagements.
• Experience identifying testing risks and driving quality initiatives proactively.

These will help you stand out

• Experience testing ServiceNow applications and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL Foundation certification.
• Scrum or Agile-related certifications.
• Experience with test automation tools and frameworks.
• Experience testing web and mobile applications.

We're excited to meet people who share our passion for delivering quality solutions and creating exceptional client experiences. Don't hesitate to apply, even if you don't meet every qualification listed. We value diverse experiences, transferable skills, and unique perspectives that can help drive success in this role.