Job Summary
We are seeking an experienced professional for the role of SDM-IOA Delivery with expertise in the Life and Annuity domain. The ideal candidate will have 10 to 13 years of experience and will work from our office during night shifts. This role does not require travel and focuses on delivering exceptional service in the Life and Annuities Insurance sector.
Responsibilities
§ Experience in US Insurance industry space is mandatory
§ Strong client management, leadership, people management & communication skills
§ Familiarity with project management practices & processes
§ Exposure to process modelling techniques is essential
§ Six Sigma Green Belt/ Black Belt trained or certified
§ Intermediate to advanced skills in word processing, spreadsheet, database and presentation applications
§ Excellent written and verbal communication skills
§ Has a positive customer-focused outlook
§ Strong collaborative skills
§ Inspires others to deliver service excellence
§ Strong interpersonal skills
§ Ability to work well under pressure and to meet tight deadlines
§ Accurate attention to detail
§ Conscientious approach to work
§ Strong decision-making skills
§ Excellent planning and organizational skills
§ Can emphasize and drive teamwork
§ Analytical, reporting and problem-solving capabilities
Customer service excellence orientation
Required
§ In depth Knowledge of Life & Annuity Insurance back office transaction processing and have worked in a similar capacity (Policy Admin Services, Disbursement and Claims)
§ In-depth understanding of annuity structures, retirement income strategies, and compliance regulations
§ Strong analytical and research skills to assess and resolve discrepancies.
§ Ability to clearly communicate complex information in both verbal and written formats.
§ Experience with mainframe computer systems or proficiency in PC applications such as MS Word, Outlook, and other business software.
§ High attention to detail with strong organizational skills and accuracy in documentation review.
§ Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Must Have
§ Able to handle several responsibilities
§ Someone who can take ownership of daily activities
§ Someone who embraces change, technology enhancements, new capabilities
Someone who can work on daily reporting and dashboarding , SLA management
Certifications Required
Certified Life and Annuity Professional (CLAP)
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.