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Network OPS Manager

000674097812

Skill: Network OPS Manager: M level

Experience : 9+ relevant is mandatory

Notice Period: Immediate or Serving NP within 60 days

Shift: Rotational (Hybrid 3 days - work from office)

Responsibilities:

  • Collaboration: Collaborate with internal teams to understand their technical needs and ensure team readiness to manage upcoming changes and/or technologies
  • Training and Development: Identify training needs and provide opportunities for team members to enhance their skills and knowledge. Lead, mentor, and develop teams of infrastructure professionals
  • Build a high-performance culture emphasizing accountability, collaboration, and capability
  • Responsible and accountable for teams deliverables based on 50+ KPI, as part of managing network infrastructure built using 10,000+ Configuration items (CI’s)

Infrastructure Operations and Optimization

· Oversee the management and performance of Network solutions, together with managing cloud platforms and related systems to ensure reliability, security, and scalability.

· Actively manage the network operations centerʼs day-to-day activities, ensuring we proactively and timely respond and Oversee resolution to incidents and perform RCA.

· Enhance overall operational deliverables and ensure timely communication with stakeholders

· Implement automation, standardization, and monitoring solutions to increase operational efficiency

Budgeting and Performance Management

· Develop and manage annual budgets, schedules, and performance metrics for all infrastructure functions.

· Ensure resources are optimized to meet business and operational priorities.

· Establish KPIs for measuring team performance, set clear objectives, and publish results to drive accountability and growth

Customer and Stakeholder Engagement

· Leverage strong relationships with internal customers and external partners to understand requirements and deliver solutions that align with business needs.

· Communicate effectively across multiple levels of the organization to ensure transparency, alignment, and operational efficiency. Risk, Security, and Compliance

· Ensure adherence to security, compliance, and disaster recovery standards across all infrastructure environments.

· Proactively address risks and lead mitigation efforts to protect business continuity and operational stability

Technical Areas of Focus

· Network technologies, including LAN, WAN, wireless, and secure remote access.

· Strong knowledge of IP networking (BGP, OSPF, MPLS), WAN/LAN, SD-WAN, VPN, DNS/DHCP, and network security fundamentals.

· Data center infrastructure, both on-premises and co-located environments.

· AWS/Azure cloud networking experience is beneficial

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 10+ years of leadership experience in global support or service delivery, with at least 5 years in a leadership role exhibiting negotiation, and conflict resolution skills
  • Experience building, leading, and optimizing a 24x7 global NOC, Support or Service Delivery team. Manage shift planning, team performance, career development, and technical skill-building.
  • Hands-on experience with Cisco, Palo Alto, Nexus, ACI, Arista, or equivalent technologies. Familiarity with monitoring and ticketing tools (Cisco Thousand eyes, Splunk, NetBrain, Tufin, Bluecat, Netscout Arbor portal, Riverbed NetIM, ServiceNow, etc.).
  • Demonstrated ability to develop a highly process oriented organization focusing on efficiency and customer satisfaction. Foster a culture of accountability, responsiveness, and continuous improvement.
  • Proficiency in implementing change at the team and organizational level in a matrixed environment
  • Proven critical thinking, analytical, problem solving, and prioritization skills
  • Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Certifications such as ITIL, PMP, CCNP, or cloud certifications (AWS Solutions Architect).
  • Experience with automation and Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, or similar is a plus

Familiarity with observability and monitoring platforms for proactive performance management.
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What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.