Role: Lead ServiceNow Business Process Consultant / Business Analyst
Employment: Full time
Location: London (Hybrid)
SC Cleared or SC Eligible
Role Overview
The Lead ServiceNow Business Process Consultant / Business Analyst will be pivotal in analysing, designing, and optimising business processes on the ServiceNow platform. This role focuses on ITSM, CMDB, CSDM, and Discovery, ensuring alignment with best practice frameworks.
Key Responsibilities
- Leading business process reengineering initiatives
- Defining functional requirements
- Driving the adoption of ServiceNow solutions
Stakeholder & Delivery Collaboration
The consultant will collaborate closely with stakeholders, delivery teams, and platform owners to ensure business needs are met with scalable, secure, and supportable solutions.
Process Improvement & Documentation
The role will also oversee the development and maintenance of comprehensive business process documentation and facilitate workshops to identify improvement opportunities.
Candidate Profile
Strong expertise in ServiceNow platform capabilities, business analysis techniques, and ITIL processes is essential.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
