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Salesforce Data Cloud and Agentforce Specialist

00067808892

Job Summary:

We are looking for a hands‑on Salesforce Data Cloud & Agentforce Developer who can design, build, and productionize AI‑powered autonomous agents while leveraging Salesforce Data Cloud (Data 360) for real‑time, unified, and trusted data. You’ll work end‑to‑end across Agentforce (Topics, Actions, Instructions/Prompts, Guardrails), Einstein Trust Layer, Data 360, Apex/Flows, and modern integration patterns. You will deliver secure, scalable, and measurable AI outcomes powered by high‑quality data foundations using Data 360. Healthcare domain experience is an added advantage.

Required Experience: 6 to 10 Years

Technical Skills: Must Have

  • Minimum 1 year of real‑time, hands‑on experience in Salesforce Data Cloud and Agentforce, including preparing, grounding, and activating data for AI agents using Data Cloud.
  • Strong hands‑on experience with Salesforce Data Cloud configuration and development, with expertise in data ingestion mechanisms (Batch, Streaming, APIs), Data Harmonization, Identity Resolution, and Unification Rules.
  • Experience building Segments, Activation Targets, and Data Actions.
  • Strong understanding of data modeling, schema design, and data governance.
  • Very strong experience writing Data 360 Calculated Insights using SQL, including aggregate functions and complex operations.
  • Built and shipped at least one production‑grade Agentforce solution using Agent Builder (Topics, Actions, Instructions, Guardrails) and integrated with Flows, Apex, and APIs.
  • Familiarity with Einstein Trust Layer features such as masking, grounding, audit logging, toxicity filters, and zero data retention, and understanding how they influence agent architecture and testing.
  • Deep understanding of Agents vs. Einstein Bots, LLMs, NLP, and the complete prompt‑to‑response journey.
  • Hands‑on experience designing and invoking Flex Prompt Templates from record‑triggered Flows and Apex to standardize AI decisioning and responses for data‑driven automation and object updates.
  • Real‑time experience preparing and grounding data for agents using Data Cloud, including indexing, chunking, entity mapping, and consent management.
  • Experience building environments and migrating code using VS Code / Code Builder, GitHub, and AUTORABIT.

Key Responsibilities:

  • Build AI‑powered solutions using Agentforce, driven by trusted, unified data from Salesforce Data Cloud.
  • Configure and manage data ingestion pipelines, data models, and identity resolution rules and ensure data quality checks, consistency, and governance across unified customer profiles.
  • Integrate Salesforce Data Cloud with Salesforce CRM and third‑party platforms.
  • Optimize performance for high‑volume, real‑time data processing and apply Salesforce security, privacy, and compliance best practices.
  • Stay current with Salesforce Data Cloud & Einstein AI releases and platform capabilities.
  • Define Topics, Actions ,Instructions, Scope, and Guardrails in Agent Builder to automate healthcare workflows (Member access, eligibility checks, prior authorization, case triage, Care Programs and Care‑plan orchestration).
  • Translate user intents into multi‑step agent plans. Integrate with Flows/Apex/API actions and implement human‑in‑the‑loop handoffs where needed.
  • Implement custom agent actions (Apex classes), invoke agents via Apex/Flow, and integrate with external APIs (MuleSoft/REST).
  • Design and invoke Flex Prompt Templates from record‑triggered Flows and Apex to standardize AI decisioning and responses for data‑driven automation and object updates.
  • Leverage Calculated Insights, Segments, Data Actions, and Activation Targets to operationalize AI outcomes across Salesforce apps and external systems.
  • Validate that Topic detection works for varied user utterances (happy paths and edge cases) and verify correct Action selection and sequencing when multiple actions are available.
  • Validate fallback behavior when an action fails, required data is missing, or user intent is ambiguous.
  • Verify human‑in‑the‑loop handoffs are triggered correctly based on Guardrails or confidence thresholds.
  • Participate in Agile ceremonies – Sprint Planning, Daily Stand‑ups, and Retrospectives.
  • Document technical solutions, data/agent flow diagrams, and deployment procedures.
  • Use GitHub for version control, including managing pull requests (PRs), resolving code conflicts, and following branching strategies and code review processes.
  • Provide guidance to the technical team with technical advice, code review feedback, and industry best practices.
  • Collaborate with architects, functional consultants, and business stakeholders to translate business requirements into scalable Salesforce solutions.

Certifications:

Must Have: PD1, Agentforce Specialist, Data Cloud | Nice to have: PD2, Health Cloud

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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