Job Summary
Join our team as a Customer Service Specialist where you will provide exceptional support to our healthcare clients. With a focus on delivering high-quality service you will handle inquiries resolve issues and ensure customer satisfaction. This remote position offers the opportunity to work from home during night shifts allowing you to balance work and personal commitments effectively.
Responsibilities
- Handle customer inquiries with professionalism and empathy ensuring a positive experience for all clients.
- Resolve customer issues promptly utilizing your knowledge of healthcare call center operations to provide accurate solutions.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Maintain detailed records of customer interactions ensuring data accuracy and confidentiality.
- Utilize technical skills in customer service to troubleshoot and resolve complex issues efficiently.
- Adapt to changing customer needs and provide tailored solutions that align with company policies.
- Communicate effectively with customers demonstrating patience and understanding in every interaction.
- Monitor customer feedback and identify areas for improvement to enhance service quality.
- Provide support and guidance to customers navigating healthcare-related inquiries.
- Ensure compliance with industry regulations and company standards in all customer interactions.
- Participate in ongoing training and development to stay updated on healthcare call center best practices.
- Contribute to team goals by meeting individual performance targets and supporting colleagues.
- Foster a positive work environment by promoting teamwork and collaboration. Qualifications
- Demonstrate proficiency in customer service with a focus on healthcare call center operations.
- Exhibit strong communication skills both verbal and written to effectively interact with customers.
- Possess problem-solving abilities to address and resolve customer issues efficiently.
- Show adaptability and flexibility in handling diverse customer needs and inquiries.
- Display attention to detail in maintaining accurate records and documentation.
- Have a minimum of 1 year of experience in customer service preferably in a healthcare setting.
- Experience in a healthcare call center is a plus enhancing your ability to provide specialized support.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.