About the Role
As a Deskside Support Technician (d/f/m) – Level 1, you will provide hands-on technical support to end users within a dynamic enterprise environment. You will deliver IMAC activities, break‑fix services, device imaging, and support shop‑floor operational hardware. This is a fully onsite role supporting a manufacturing environment in Neu-Ulm.
Work Model
100% Onsite – Neu-Ulm, Germany
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Neu-Ulm, Bavaria.
Key Responsibilities
End-User & Device Support
- Perform IMAC (Install, Move, Add, Change) tasks.
- Handle break-fix issues for desktops, laptops, printers, and peripherals.
- Provide onsite end-user support for hardware, software, and business applications.
Manufacturing Shop-Floor Support
- Support handhelds, rugged devices, laptops, scanners, and other shop‑floor technology.
Data Collection & Migration Support
- Execute data collection and preservation activities for system migrations and eDiscovery.
System Setup & Configuration
- Stage, build, and image end-user systems using standard corporate image (eCore).
- Ensure proper configuration and handover to users.
Required Qualifications
- Good communication skills and ability to collaborate with end users.
- Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
- Strong analytical and troubleshooting skills.
- Minimum 2 years deskside or field support experience.
- Strong working knowledge of MS Windows OS.
- Working knowledge of MS Office and standard business software.
- Good customer support orientation and professionalism.
- Basic understanding of:
- Networking
- Telecom
- Compute/storage
- Mobile device support
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
