Job Summary
Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing efficiency. With a focus on Property & Casualty Insurance you will play a pivotal role in ensuring customer satisfaction and operational excellence in a hybrid work model with rotational shifts.
Responsibilities
- Analyze insurance claims to determine the validity and coverage ensuring compliance with company policies and industry regulations.
- Collaborate with cross-functional teams to streamline claims processing and improve customer service outcomes.
- Utilize domain expertise in Property & Casualty Insurance to assess complex claims and provide accurate resolutions.
- Communicate effectively with clients to gather necessary information and provide updates on claim status.
- Implement strategies to reduce claim processing time while maintaining high-quality standards.
- Monitor claim trends and provide insights to management for process improvement and risk mitigation.
- Ensure all claims are processed in a timely manner adhering to established guidelines and procedures.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records of claims and customer interactions for future reference and audits.
- Participate in training sessions to stay updated on industry changes and enhance personal skill set.
- Contribute to team meetings and discussions to share knowledge and best practices.
- Support the development of new policies and procedures to improve claims handling efficiency.
Collaborate with IT teams to integrate new technologies that enhance claims processing capabilities.
Qualifications- Demonstrate strong analytical skills with the ability to assess and resolve complex insurance claims.
- Exhibit excellent communication skills to interact effectively with clients and team members.
- Possess a solid understanding of Property & Casualty Insurance enhancing claim assessment accuracy.
- Show proficiency in customer service ensuring high levels of client satisfaction.
- Display adaptability to rotational shifts and hybrid work environments.
- Have a keen eye for detail to maintain precise records and documentation.
- Be proactive in learning and applying new industry trends and technologies.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.