Job Description: Business Analyst
Location: Sofia, Bulgaria
Work Model: Hybrid
Role Overview
We are seeking an experienced Business Analyst to support the delivery of enterprise‑scale digital solutions within a complex, global technology environment. The role focuses on translating business needs into clear and actionable requirements, supporting data‑driven decision‑making, and enabling the successful delivery of high‑value products, including AI‑enabled capabilities.
The ideal candidate is quality‑focused, highly organized, and comfortable operating in Agile, multi‑stakeholder environments across geographies and time zones.
Key Responsibilities
Partner with business stakeholders to elicit, analyze, and document functional and non‑functional requirements, including requirements related to advanced analytics and AI features
Translate business needs into well‑defined user stories, epics, and acceptance criteria, ensuring alignment with strategic objectives
Act as a key liaison between business and technical teams, providing continuous clarification and support throughout the delivery lifecycle
Actively participate in Agile / SAFe ceremonies, contributing to backlog refinement, prioritization, and sprint planning activities
Use Azure DevOps to manage product backlogs, monitor progress, and ensure transparency of deliverables
Support User Acceptance Testing (UAT) by defining test scenarios, validating outcomes, and ensuring solutions meet agreed requirements
Proactively manage changes to requirements, ensuring timely and clear communication with stakeholders and delivery teams
Prepare and maintain structured documentation, including meeting minutes, action items, decision logs, and delivery tracking artifacts
Coordinate work across cross‑functional, geographically distributed teams operating in multiple time zones
Contribute to continuous improvement of delivery processes, standards, and ways of working
Required Qualifications & Experience
Master’s degree in Business, Information Systems, Computer Science, or a related discipline
Minimum 5 years of relevant experience in Business Analysis or related IT roles within complex enterprise environments
Proven experience working within Agile and SAFe frameworks, contributing to successful product or solution delivery
Strong hands‑on experience with Azure DevOps for backlog management and progress tracking
Excellent written and verbal communication skills, with the ability to convey complex information to technical and non‑technical audiences
Strong organizational and time‑management skills, with a demonstrated ability to manage competing priorities effectively
Advanced analytical and problem‑solving capabilities, with strong attention to detail
Ability to work independently while collaborating effectively within cross‑functional teams
Experience working in multi‑cultural, international environments
Demonstrated proactive mindset, commitment to continuous learning, and collaborative, team‑oriented approach
What We Offer
Hybrid work model supporting flexibility and collaboration
Opportunity to work within a structured, enterprise‑grade delivery environment
Exposure to large‑scale, global digital initiatives
Ongoing professional development and learning opportunities
Inclusive and collaborative workplace culture
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
