Sr. MDM Administrator
Job Summary
The IT Systems Administrator III is responsible for supporting enterprise operational automation and Master Data Management (MDM) platform administration across multiple environments. This role combines hands-on automation execution using ServiceNow Runbook Automation and Ansible Automation Platform with day-to-day operational support of the enterprise MDM ecosystem.
The position supports Development, Test, Certification, Production, and Disaster Recovery environments and plays a critical role in platform stability, scheduled maintenance, patching, and incident response for data-centric enterprise applications.
Key Responsibilities
Runbook Automation & Operational Execution
· Support and maintain automated runbooks used for enterprise operational activities across Dev, Test, Certification, Production, and DR environments.
· Validate runbooks prior to execution to ensure readiness, accuracy, and compliance with operational standards.
· Monitor runbook executions in real time and ensure successful completion, remediation of failures, and proper task closure.
· Maintain execution records and operational artifacts to support audit and compliance requirements.
Ansible Automation Platform (AAP)
· Execute and monitor Ansible Automation Platform job templates triggered by scheduled runbooks.
· Validate execution status via Ansible APIs, logs, and job output.
· Troubleshoot failed or degraded Ansible jobs and coordinate resolution with application, infrastructure, and platform teams.
· Support multiple job templates aligned to MDM and other enterprise application platforms across environments.
Master Data Management (MDM) Platform Administration
· Serve as an operational administrator for the enterprise Master Data Management (MDM) platform across all environments.
· Support MDM operational runbooks for activities such as:
o Application start/stop
o Environment maintenance
o Scheduled jobs and batch processing
o Platform validation and health checks
· Assist with MDM production and DR operational activities, including controlled restarts, failover support, and post-execution validation.
· Partner with MDM application teams to support platform availability, stability, and incident resolution.
· Participate in MDM patching, certification, and production deployment support activities.
Scheduling, Patching & Change Support
· Create and maintain runbook schedules aligned to enterprise patch cycles, maintenance windows, and blackout periods.
· Ensure production and DR activities are executed during approved after-hours or weekend windows.
· Support enterprise patching cycles by executing and monitoring automation tied to OS, middleware, or application updates.
· Ensure runbook executions align with approved change records and operational policies.
Incident Response & Operational Support
· Respond to runbook execution alerts, failures, and operational incidents related to MDM and enterprise data platforms.
· Provide hands-on support during scheduled maintenance, patching, and disaster recovery exercises.
· Perform post-execution verification and coordinate issue resolution with dependent teams.
· Escalate issues appropriately and provide clear operational status updates.
Collaboration & Documentation
· Collaborate with application development, data engineering, infrastructure, and OS teams.
· Communicate execution status, failures, and remediation actions through established operational channels.
· Maintain operational documentation, runbook updates, and knowledge transfer materials.
· Support onboarding and cross-training for automation and MDM operational processes.
Technologies & Platforms
Candidates should have experience interacting with several of the following technologies:
Automation & Orchestration
· Ansible Automation Platform (AAP)
· ServiceNow Runbook Automation
· REST APIs for job execution and status monitoring
Master Data & Enterprise Platforms
· Master Data Management (MDM) platforms (enterprise-scale)
· Batch scheduling and job execution frameworks
· Enterprise data platforms and supporting middleware
Operating Systems & Infrastructure
· Linux-based systems (primary)
· Windows systems (secondary / supporting)
· Production and DR operational environments
Operational Tooling
· Change and incident management tools (e.g., ServiceNow)
· Monitoring and alerting platforms
· Logging and job execution dashboards
Required Qualifications
· Experience supporting enterprise automation using Ansible Automation Platform.
· Experience administering or operationally supporting Master Data Management (MDM) platforms & Informatica Power Center.
· Strong understanding of multi-environment operations (Dev/Test/Prod/DR).
· Experience supporting production systems in regulated or high-availability environments.
· Ability to troubleshoot automation, platform, and execution failures across teams.
· Strong operational discipline and documentation skills.
Preferred Qualifications
· Experience supporting data platforms or large-scale enterprise applications.
· Familiarity with enterprise patching cycles, blackout windows, and change management.
· Experience supporting disaster recovery testing and execution.
· Background in application or platform operations within financial services or similarly regulated industries.
*Please note this role is not able to offer visa transfer or sponsorship now or in the future*
Compensation
The annual salary range for this position is in the range of $90,000 to $130,000, depending on experience, skills, and geographic location. This role may also be eligible for performance‑based bonuses in accordance with company compensation policies.
Travel – Readiness to travel as and when needed for project discussion, planning workshops with client, FAT and for Business Cut Overs
Benefits
· Comprehensive medical, dental, and vision coverage
· 401(k) retirement savings plan with company match
· Paid time off (PTO), paid holidays, and wellness days
· Life insurance and disability coverage
· Employee Assistance Program (EAP) and mental health support
· Professional development, training, and certification reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
