In this role you will serve as the primary point of contact for members and providers, helping them navigate their benefits and resolve inquiries with care and professionalism.
In this role, you will:
•Respond to inbound calls from members and healthcare providers regarding insurance benefits, coverage, and plan details.
•Assist callers with claims inquiries, including status updates, denials, and appeals process.
•Verify member eligibility and provide accurate information on coverage options.
•Resolve member and provider issues promptly, ensuring a positive experience throughout every interaction.
•Document all interactions accurately in the system in accordance with company policies.
•Collaborate with internal teams to escalate and resolve complex issues.
•Maintain a high level of professionalism, empathy, and confidentiality in all communications.
•Perform other duties as assigned.
What you must have to be considered:
•High school diploma or GED equivalent
•Strong verbal and written communication skills
•Ability to actively listen, solve problems, and multi-task in a challenging environment.
•Basic computer proficiency and ability to navigate multiple systems simultaneously.
•Reliable, punctual, and collaborative work ethic
These will help you stand out:
•Prior customer service experience in the healthcare industry
•Familiarity with health insurance terminology
•Experience with healthcare or insurance platforms
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
The hourly rate for this position is $14.00 per hour depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
