In this role you will serve as the primary point of contact for members and providers, helping them navigate their benefits and resolve inquiries with care and professionalism.
In this role, you will:
•Respond to inbound calls from members and healthcare providers regarding insurance benefits, coverage, and plan details.
•Assist callers with claims inquiries, including status updates, denials, and appeals process.
•Verify member eligibility and provide accurate information on coverage options.
•Resolve member and provider issues promptly, ensuring a positive experience throughout every interaction.
•Document all interactions accurately in the system in accordance with company policies.
•Collaborate with internal teams to escalate and resolve complex issues.
•Maintain a high level of professionalism, empathy, and confidentiality in all communications.
•Perform other duties as assigned.
What you must have to be considered:
•High school diploma or GED equivalent
•Strong verbal and written communication skills
•Ability to actively listen, solve problems, and multi-task in a challenging environment.
•Basic computer proficiency and ability to navigate multiple systems simultaneously.
•Reliable, punctual, and collaborative work ethic
These will help you stand out:
•Prior customer service experience in the healthcare industry
•Familiarity with health insurance terminology
•Experience with healthcare or insurance platforms
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
The hourly rate for this position is $14.00 per hour depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
