GenAI Engineer – ITRAC | Senior Associate
Location: Texas, USA
Hybrid delivery locations: Dallas/Fort Worth, TX; New Jersey; Atlanta, GA
About Cognizant Consulting
Cognizant Consulting is Cognizant’s global consulting organisation, helping clients navigate complex technology and business transformations. We combine industry expertise, modern engineering, and AI-driven innovation to deliver measurable outcomes at enterprise scale. Our consultants work closely with clients while operating within established governance, security, and delivery frameworks.
Role Overview
As a GenAI Engineer – ITRAC | Senior Associate, you will design, build, and support Generative AI (GenAI) solutions across enterprise platforms within the telecommunications domain.
This is a hands-on engineering role, focused on developing reliable, secure, and scalable GenAI components—including services, orchestration layers, and retrieval pipelines—under the guidance of senior team members and architects.
The role supports Cliescale delivery programs, requiring adherence to standard SDLC, ITSM, security, and change management practices. You will also contribute to Cognizant’s agentification initiatives, supporting human-in-the-loop AI agents that automate repeatable tasks in a controlled, auditable manner.
Key Responsibilities
GenAI Application Engineering
- Design, develop, and enhance GenAI applications, including APIs, orchestration workflows, retrieval components, and integrations with enterprise systems.
- Build and maintain application code, automated tests, and basic monitoring to support performance and operational stability.
- Support secure deployment of GenAI solutions across development, test, and production environments.
- Follow established coding standards, quality controls, and security guidelines.
Telecommunications Domain Enablement
- Apply GenAI capabilities to telecom use cases such as:
- Agent assist
- Knowledge retrieval
- Incident triage
- Order management
- Billing enquiries
- Operational workflow automation
- Ensure solutions comply with telecom regulatory requirements, data privacy standards, and enterprise governance policies.
Agentification & Human-in-the-Loop AI Support
- Support identification and implementation of high-volume, repeatable tasks suitable for AI-assisted execution.
- Assist in configuring and validating human-in-the-loop agents using approved tools, workflows, and controls.
- Contribute to incremental delivery (pilot to scale) by supporting:
- Prompt and template updates
- Evaluation harness execution
- Retrieval content validation
- Monitoring and reporting summaries
- Escalate risks, quality concerns, and compliance issues to senior engineers or architects as needed.
Continuous Learning & Quality Engineering
- Build working knowledge of GenAI techniques, including:
- Retrieval Augmented Generation (RAG)
- Prompt engineering and tuning
- Model evaluation and quality metrics
- Guardrails and safety controls
- Participate in structured experiments to evaluate solution quality, safety, and business impact.
- Apply feedback to improve reliability, usability, and governance alignment.
Enterprise Delivery & Governance
- Operate effectively within large, regulated enterprise environments.
- Adhere to standard SDLC and ITSM processes, including documentation, change controls, and security reviews.
- Communicate progress clearly within the team and provide accurate, well-documented updates.
Proficiency Expectations
- Senior Associate (target level):
- Executes assigned engineering tasks independently with periodic guidance
- Contributes to GenAI application builds and agent workflows
- Validates GenAI outputs against defined quality and compliance standards
- Documents work consistently and follows established engineering practices
Required Qualifications
- Experience building or supporting enterprise-grade GenAI or AI-enabled applications.
- Working experience with APIs, orchestration frameworks, and system integrations.
- Exposure to telecommunications or similarly regulated industries.
- Understanding of SDLC, ITSM, security, and change management principles.
- Strong written and verbal communication skills.
Preferred Qualifications
- Consulting or client-facing delivery experience in large enterprise environments.
- Exposure to human-in-the-loop or agent-based AI solutions.
- Familiarity with AI governance, audit readiness, or compliance documentation.
Work Model
Hybrid (3 days per week onsite)
Associates are expected to work onsite three days per week at a Cognizant office or client location in Dallas/Fort Worth, New Jersey, or Atlanta, based on business needs.
Compensation
The annual salary for this position is dependent on experience, role alignment, and geographic location. Cognizant offers competitive compensation aligned with market standards for Senior Associate consulting roles in the United States.
Benefits
Cognizant offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Paid holidays and paid time off
- 401(k) plan with employer contributions
- Learning and professional development programs
- Employee wellness and support initiatives
Equal Opportunity Statement
Cognizant is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Post Closing Date
This position will remain open until 31 May 2027, subject to business requirements.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.