Integration Specialist – Senior Consultant (GenAI & Telecom)
Location: Texas, USA
Hybrid delivery locations include Dallas/Fort Worth, TX; New Jersey; Atlanta, GA
About Cognizant Consulting
Cognizant Consulting is Cognizant’s global consulting organization, dedicated to helping clients navigate complex business and technology transformations. We combine deep industry expertise, modern engineering practices, and AI-driven innovation to deliver measurable outcomes at enterprise scale. Our consultants partner closely with clients to translate strategy into execution while operating within rigorous governance, security, and delivery frameworks.
Role Overview
As an Integration Specialist – Senior Consultant, you will be responsible for designing, building, and supporting the integration of Generative AI (GenAI) capabilities into large-scale enterprise platforms and operational workflows within the telecommunications domain. This role requires strong integration engineering expertise, familiarity with GenAI patterns, and the ability to operate effectively within highly regulated, complex delivery environments typical of Tier‑1 telecom programs.
You will contribute to Cognizant’s agentification strategy, supporting human‑in‑the‑loop AI agents that execute repeatable tasks while maintaining auditability, governance, and security standards.
Key Responsibilities
GenAI Integration & Platform Engineering
- Integrate GenAI capabilities into existing enterprise platforms and workflows, ensuring secure data access, latency performance, and full auditability.
- Design and build connectors and orchestration flows across APIs, event‑driven architectures, and messaging systems.
- Produce integration designs, implemented interfaces, and end‑to‑end validation artefacts aligned with production‑readiness standards.
Telecommunications Domain Enablement
- Apply GenAI solutions to telecom use cases including agent assist, knowledge retrieval, incident triage, order management, billing enquiries, and operational workflow automation.
- Ensure implementations align with governance, compliance, and data privacy requirements expected in regulated telecom environments.
Agentification & Human‑in‑the‑Loop AI
- Collaborate with client and internal teams to identify high‑volume, repeatable tasks suitable for AI‑based agent execution.
- Co‑design human‑in‑the‑loop agents using approved tools, workflows, and control mechanisms.
- Support incremental delivery from pilot to scale with defined KPIs, auditability, and structured change management.
- Enable the transition of routine tasks to agents, including:
- Prompt and template management
- Evaluation harness execution
- Red‑teaming checklists
- Retrieval content validation
- Monitoring and reporting summaries
- Retain human ownership over model decisions, architecture inputs, governance approvals, and safety/risk sign‑off.
Continuous Learning & Quality Engineering
- Stay current with GenAI techniques such as retrieval‑augmented generation (RAG), prompt and model tuning, evaluation frameworks, guardrails, and AI governance models.
- Execute disciplined experiments and measure quality, safety, and business impact to support continuous improvement.
Enterprise Delivery & Governance
- Operate within large enterprise environments, aligning work to standard SDLC and ITSM practices, change controls, and security requirements.
- Communicate effectively with technical teams, business stakeholders, and senior delivery leads to ensure alignment across workstreams.
Required Qualifications
- 7+ years of experience integrating enterprise applications using APIs, messaging systems, and orchestration frameworks.
- Hands‑on exposure to GenAI implementations, including RAG patterns and evaluation approaches.
- Experience working within telecommunications or similarly regulated industries.
- Strong understanding of enterprise delivery governance, including SDLC, ITSM, security, and change management.
- Excellent stakeholder communication and documentation skills.
Preferred Qualifications
- Consulting experience supporting Tier‑1 telecom providers or large enterprise clients.
- Experience delivering human‑in‑the‑loop AI agents in production environments.
- Familiarity with audit, compliance, and regulatory documentation for AI‑enabled platforms.
Work Model: Hybrid
This role follows a hybrid work model. Associates are expected to work from a Cognizant office or client site in Dallas/Fort Worth, New Jersey, or Atlanta for a designated three days per week, based on business and client requirements.
Compensation
The annual salary for this position is commensurate with experience, role alignment, and geographic location. Cognizant offers competitive compensation in line with market standards for Senior Consultant‑level roles in the United States.
Benefits
Cognizant offers a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance
- Paid holidays and paid time off
- 401(k) plan with employer contributions
- Learning and professional development programs
- Employee wellness and support initiatives
Equal Opportunity Statement
Cognizant is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Post Closing Date
This position will remain open until 31 May 2027, subject to business requirements.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
