Field Support / Onsite Support Analyst

Field Support / Onsite Support Analyst

About the role

As a Field Support / Onsite Support Analyst, you will make an impact by ensuring reliable, high‑quality end‑user support and onsite technology operations across a complex and highly regulated environment. You will be a valued member of the onsite IT support team, collaborating closely with infrastructure teams, engineering groups, and external vendors to keep critical systems running smoothly.

In this role, you will:

• Deliver onsite break‑fix and end‑user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoint devices.
• Provide smart‑hands support for infrastructure tasks, including rack-and-stack activities, cable patching coordination, and vendor access to communication rooms and data‑center areas.
• Support basic network connectivity activities, including LAN, Wi‑Fi, video conferencing, printing, and voice systems.
• Manage IT asset lifecycle activities for the location—secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Work model

Based on this role’s business requirements, this is an onsite position requiring 5 days per week at the designated location.

What you need to have to be considered

• 2+ years of experience providing deskside or field support services.
• Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
• Hands-on experience with hardware and software installation, configuration, and break‑fix activities.
• Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
• Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
• Ability to work with policy, certificates, and endpoint keychain management.
• Strong communication and customer service skills with the ability to collaborate across teams.
• Diploma or degree in IT or a related field.
• ITIL certification or equivalent (preferred).
• Required language proficiency: Advanced

These will help you stand out

• Experience supporting manufacturing, lab, or distribution center IT systems.
• Familiarity with GMP/GxP environments, clean‑room operations, and specialized shop‑floor devices (e.g., rugged tablets, Zebra scanners, manufacturing‑line PCs).
• Knowledge of data‑center shutdown/maintenance activities and power‑down procedures.
• Advanced troubleshooting capabilities, including collaborating with OEMs or higher‑level support teams.
• Experience with data‑preservation or migration‑related collection activities.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.