Job Summary:
We are currently seeking meticulous Process Executives and Senior Process Executives to contribute to our Generative AI initiatives. The successful candidates will be responsible for conducting rigorous Evaluations to verify the accuracy, completeness, and contextual relevance of AI-generated content pertaining to Business Points of Interest (POIs). This role is instrumental in maintaining the delivery of High-Quality Data Inputs for the project.
Key Responsibilities:
➢ Comprehensive Web Research: Conduct exhaustive research utilizing authorized resources and external digital platforms to validate business information, including hours of operation and geographical precision
➢ Data Annotation: Perform high-fidelity data annotation by adhering to rigorous protocols to ensure that automated system outputs maintain contextual relevance and factual integrity
➢ Compliance and Policy Implementation: Utilize advanced interpretative skills to analyze complex regulatory frameworks and promptly integrate procedural updates or technical nuances
➢ Performance Standards: Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies
➢ Linguistic Mastery: Nuance detection with context to grammar and culture along with skills for documentation
➢ Cognitive and Analytical Prowess: Meticulous with attention to detail and the ability to identify patterns
Core Competencies & Skills:
➢ Research & Navigation: Exceptional ability to navigate websites to validate information; familiar with verifying digital data against physical location realities.
➢ Interpretation & Comprehension: Strong capability to comprehend summaries, understand user intent, and interpret complex data guidelines.
➢ Analytical Thinking & Decision Making: Ability to make sound decisions on ambiguous cases and categorize claims accurately.
➢ Flexibility: Ability to switch between different evaluation types and grasp process nuances quickly.
➢ Adaptive Learning: The operator should have the ability to work in a dynamic environment with rapid tool assimilation.
Operational Requirements:
➢ Work Environment: Must be comfortable working in a 24x5 environment and working from the office.
➢ Content Sensitivity: Must be comfortable handling explicit and extremely sensitive content if required.
Candidate Qualifications & Experience:
➢ Education: Bachelor's/Master's degree in English, Journalism, Mass Communications
➢ Total Experience: 12–24 months of relevant experience in content moderation or data processing
➢ Desirable Experience: Minimum 0 to 4 year of hands-on experience specifically in content writing and customer service
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
