Job Summary
This hybrid night shift role focuses on adjudicating complex health care claims while ensuring strict adherence to HIPAA regulations and alignment with payer and provider rules. The professional will handle end to end claims review resolve discrepancies and collaborate with cross functional teams to improve claims accuracy and cycle times helping the company deliver fair and timely outcomes for members and health care partners.
Responsibilities
- Manage end to end claims adjudication for health care claims by applying policy guidelines payer rules and provider contracts to ensure accurate and timely payment decisions
- Review complex claim scenarios with attention to medical policy benefit design and coding details to minimize financial leakage and reduce rework
- Validate claims data integrity by checking member eligibility coverage limits and coordination of benefits to prevent processing errors and denials
- Apply HIPAA privacy and security requirements in all claim handling activities to protect sensitive member and provider information at every step
- Analyze adjudication exceptions and pended claims to identify root causes and recommend targeted process improvements that enhance operational efficiency
- Collaborate with payer operations teams to clarify benefit interpretations policy updates and reimbursement models that impact claim decisions
- Coordinate with provider support teams to resolve claim disputes coding queries and underpayment or overpayment issues in a professional and solution oriented manner
- Document all claim decisions rationale and adjustments in the claim system with clear concise and auditable notes that support compliance and quality reviews
- Use claim processing tools and reference systems to research contract terms fee schedules and medical policies ensuring consistent and compliant adjudication outcomes
- Support internal quality audits and compliance checks by providing accurate case information trending insights and corrective action suggestions for recurring issues
- Contribute to continuous improvement initiatives by sharing front line observations on payer and provider pain points and recommending changes that improve member and partner satisfaction
- Mentor junior claim analysts by sharing best practices in claims adjudication HIPAA compliance and issue resolution while still performing individual contributor responsibilities
- Align day to day work with organizational goals by prioritizing claims that impact key regulatory service levels and financial accuracy metrics that support the company mission
Qualifications
- Complete a bachelors degree or equivalent formal education in health care administration business or a related discipline that supports structured analytical work in claims operations
- Demonstrate at least four years of hands on experience in health care claims adjudication with direct exposure to payer and provider environments and relevant platform tools
- Exhibit strong working knowledge of HIPAA regulations including privacy security and transaction standards applied consistently throughout daily claim processing
- Show proven capability in interpreting payer policies provider contracts explanation of benefits and coding standards to resolve complex claim situations with minimal guidance
- Display effective analytical and problem solving skills by using data and trends from high volume claims to identify patterns of denials rework or exceptions
- Communicate clearly in verbal and written form with payer teams provider offices and internal stakeholders to explain claim outcomes adjustments and required next steps
- Adapt comfortably to a hybrid work model and permanent night shift schedule while maintaining productivity accuracy and collaboration across locations and time zones
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
