Job Summary
This hybrid night shift role focuses on adjudicating complex health care claims while ensuring strict adherence to HIPAA regulations and alignment with payer and provider rules. The professional will handle end to end claims review resolve discrepancies and collaborate with cross functional teams to improve claims accuracy and cycle times helping the company deliver fair and timely outcomes for members and health care partners.
Responsibilities
- Manage end to end claims adjudication for health care claims by applying policy guidelines payer rules and provider contracts to ensure accurate and timely payment decisions
- Review complex claim scenarios with attention to medical policy benefit design and coding details to minimize financial leakage and reduce rework
- Validate claims data integrity by checking member eligibility coverage limits and coordination of benefits to prevent processing errors and denials
- Apply HIPAA privacy and security requirements in all claim handling activities to protect sensitive member and provider information at every step
- Analyze adjudication exceptions and pended claims to identify root causes and recommend targeted process improvements that enhance operational efficiency
- Collaborate with payer operations teams to clarify benefit interpretations policy updates and reimbursement models that impact claim decisions
- Coordinate with provider support teams to resolve claim disputes coding queries and underpayment or overpayment issues in a professional and solution oriented manner
- Document all claim decisions rationale and adjustments in the claim system with clear concise and auditable notes that support compliance and quality reviews
- Use claim processing tools and reference systems to research contract terms fee schedules and medical policies ensuring consistent and compliant adjudication outcomes
- Support internal quality audits and compliance checks by providing accurate case information trending insights and corrective action suggestions for recurring issues
- Contribute to continuous improvement initiatives by sharing front line observations on payer and provider pain points and recommending changes that improve member and partner satisfaction
- Mentor junior claim analysts by sharing best practices in claims adjudication HIPAA compliance and issue resolution while still performing individual contributor responsibilities
- Align day to day work with organizational goals by prioritizing claims that impact key regulatory service levels and financial accuracy metrics that support the company mission
Qualifications
- Complete a bachelors degree or equivalent formal education in health care administration business or a related discipline that supports structured analytical work in claims operations
- Demonstrate at least four years of hands on experience in health care claims adjudication with direct exposure to payer and provider environments and relevant platform tools
- Exhibit strong working knowledge of HIPAA regulations including privacy security and transaction standards applied consistently throughout daily claim processing
- Show proven capability in interpreting payer policies provider contracts explanation of benefits and coding standards to resolve complex claim situations with minimal guidance
- Display effective analytical and problem solving skills by using data and trends from high volume claims to identify patterns of denials rework or exceptions
- Communicate clearly in verbal and written form with payer teams provider offices and internal stakeholders to explain claim outcomes adjustments and required next steps
- Adapt comfortably to a hybrid work model and permanent night shift schedule while maintaining productivity accuracy and collaboration across locations and time zones
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
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Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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