Customer Service Representative

1. Job Title : SPE-Ins Claims 2. Job Summary : This hybrid role for a specialist in insurance claims focuses on delivering accurate and empathetic customer service for property and casualty insurance products while working rotational shifts. The professional will handle end to end claim servicing ensure regulatory compliance and support process improvement to enhance customer satisfaction and operational efficiency for a global insurance client. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Handle end to end insurance claims inquiries with accuracy and empathy while consistently meeting defined customer service quality standards and service level agreements in a hybrid work environment. - Investigate claim details using policy information and documented procedures to validate coverage and loss circumstances while minimizing processing errors and rework for the operations team. - Communicate claim decisions in clear and respectful language that supports customer understanding and trust while ensuring adherence to company guidelines and regulatory requirements across all interactions. - Collaborate with internal teams such as underwriting policy servicing and quality assurance to resolve complex claim issues and to streamline workflows that support operational stability. - Document every customer interaction and claim update in the designated systems with high attention to detail so that audit trails reporting and downstream processes remain accurate and reliable. - Apply property and casualty insurance domain knowledge where applicable to assess claim scenarios identify potential risks and recommend appropriate next steps that align with client policy terms. - Adhere to rotational shift schedules including early late or weekend coverage as required to support continuous service availability across multiple time zones for global customers. - Escalate unusual high risk or sensitive claim cases to senior team members or supervisors in a timely manner to reduce potential loss ensure appropriate resolution and maintain customer confidence. - Participate in team huddles calibration sessions and performance reviews to share insights learn from feedback and contribute ideas that improve claim handling quality and customer satisfaction scores. - Utilize customer service best practices such as active listening clear summarization and confirmation of next steps to reduce repeat contacts and to create a positive experience for each caller or claimant. - Support implementation of process changes new tools and updated policies by quickly adapting work practices and by providing practical observations that help refine procedures for the broader team. - Maintain strong compliance with data privacy standards information security policies and regulatory expectations to protect customer information and uphold the reputation of the company. - Contribute to continuous improvement by identifying recurring issues or bottlenecks in claims handling and by suggesting focused enhancements that increase speed accuracy and fairness of outcomes. -Qualifications - Bring professional experience of two to four years in insurance claims customer service or related domain intensive operations with consistent exposure to direct customer interaction in voice or non voice channels. - Demonstrate solid understanding of insurance domain fundamentals with specific familiarity in property and casualty insurance considered a strong advantage for evaluating claim coverage and loss scenarios. - Possess proven customer service skills including effective communication conflict resolution and problem solving capabilities that support calm and clear handling of sensitive claim discussions. - Show ability to work under rotational shift conditions while maintaining punctuality productivity and consistent quality of documentation and interaction across all assigned time bands. - Exhibit proficiency with standard office applications and claim management systems with readiness to learn client specific platforms and follow structured digital workflows with precision. - Display strong analytical and decision making skills that enable assessment of available information recognition of missing details and recommendation of fair and compliant claim outcomes. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include AINS or equivalent insurance domain credential focused on property and casualty or general insurance operations.