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Sr. Developer

00069680402



Job Summary

Sr Developer position for a global organization working on NICE ContactEngine NICE Engage and NICE Cxone platforms in a hybrid model. Role focuses on designing developing and optimizing contact center solutions that enhance customer experience. The position values automotive industry exposure and promotes inclusive collaborative problem solving.


Responsibilities

  • Design and develop scalable configurations and integrations on NICE ContactEngine to automate customer communication journeys and improve interaction efficiency across multiple channels.
  • Implement robust call recording and quality management solutions using NICE Engage to ensure compliant high quality customer interactions that align with regulatory and organizational standards.
  • Configure and customize NICE Cxone components including routing flows reporting views and dashboards to optimize contact center performance and operational transparency.
  • Collaborate with product owners business analysts and operations teams to translate user stories and functional needs into detailed technical designs and implementation tasks.
  • Create reusable components scripts and configuration patterns that standardize solution delivery across projects and reduce future implementation effort.
  • Analyze system logs performance indicators and error trends within NICE platforms to identify root causes and implement sustainable corrective actions.
  • Coordinate and execute unit testing integration testing and user acceptance support to ensure that each release delivers stable and reliable functionality.
  • Develop and maintain technical documentation for configurations integrations and support procedures so that knowledge is easily shared within the team and support functions.
  • Work closely with security and compliance stakeholders to ensure that NICE solution configurations follow data protection privacy and audit requirements in all supported regions.
  • Partner with contact center operations to fine tune routing strategies interaction flows and reporting so that service levels handle time and customer satisfaction are consistently improved.
  • Engage in code reviews configuration reviews and peer learning sessions to maintain high quality standards and encourage continuous improvement within the team.
  • Estimate effort for change requests and projects provide progress updates and manage risks so that deliveries meet agreed schedules and expectations.
  • Adapt existing NICE configurations to suit automotive industry specific scenarios such as dealer networks service appointments and connected vehicle support when applicable.

    • Qualifications

  • Demonstrate professional experience of at least five years in software development or platform engineering with a strong focus on enterprise contact center solutions.
  • Show proven hands on expertise working with NICE ContactEngine including configuration of journeys triggers schedules and integrations to downstream systems.
  • Exhibit practical experience with NICE Engage such as call recording setup retention rules search features and quality monitoring workflows.
  • Display solid implementation experience in NICE Cxone including routing design studio scripting reporting configuration and user management.
  • Apply sound knowledge of integration technologies such as web services application programming interfaces or messaging frameworks to connect NICE platforms with customer systems.
  • Utilize strong skills in troubleshooting performance tuning and incident analysis to restore service quickly and prevent recurring issues.
  • Communicate clearly with technical and non technical stakeholders documenting decisions and explaining solution behavior in an inclusive and respectful manner.
  • Leverage any exposure to automotive industry processes such as customer care roadside assistance or dealership support to design context aware contact center solutions.
  • Employ good understanding of hybrid working practices including remote collaboration tools secure access methods and distributed team communication.
  • Maintain awareness of contact center trends workforce engagement concepts and digital channel innovations to propose incremental enhancements over time.

    • Things to know before you apply

    • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
    • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
    • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
    • Open position: Unless otherwise stated, this job posting is for an open position on our team.
    • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
    • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    About Cognizant
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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    Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
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    I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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    The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
    Dr. Amita Oppal Gill Service Line Sales Manager
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    Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
    Debashish Mishra SAP MM Developer

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