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Senior ServiceNow Certified Technical Architect

00069683161

Role: ServiceNow Certified Technical Architect

Location: London

A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security

Key Responsibilities

Telecommunications Specifics:

  • OSS/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs).
  • Network & Service Management: Leverage ServiceNow’s Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance.
  • Telecom Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys.
  • Serve as the technical authority on ServiceNow architecture, design, and best practices.
  • Define and drive the overall platform strategy, roadmap, and governance.
  • Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
  • Ensure platform scalability, security, performance, and integrations with other enterprise systems.
  • Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
  • Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
  • Mentor and guide ServiceNow developers and administrators on technical best practices.
  • Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
  • Ensure compliance with enterprise architecture, security, and regulatory requirements.

Enterprise Architecture & Governance:

  • Technical Authority: Define the overall ServiceNow architecture and roadmap, ensuring alignment with broad business objectives.
  • Platform Governance: Establish architectural standards, reusable design patterns, and deployment guidelines for developers.
  • Technical Escalation: Serve as the ultimate decision-making authority on platform scalability, security, and performance.

Solution Design & Delivery:

  • Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine.
  • Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM) to ensure data accuracy and operational stability.
  • Workshops & Planning: Lead technical design workshops, translating high-level business requirements into actionable architectural blueprints.

Leadership & Mentorship:

  • Team Guidance: Mentor and provide technical leadership to development teams, administrators, and business analysts.
  • Release Management: Monitor new ServiceNow product releases and marketplace solutions to continually recommend platform enhancements.

Required Qualifications

  • Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
  • Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
  • Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
  • Knowledge of ITIL/ITSM processes and best practices.
  • Experience designing and implementing CMDB and Discovery.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Telecom domain Experience is MUST

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Technical Architect (CTA) or progress toward certification.
  • Experience with Agile/Scrum delivery methodologies.
  • Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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