Role: ServiceNow Certified Technical Architect
Location: London
A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security
Key Responsibilities
Telecommunications Specifics:
- OSS/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs).
- Network & Service Management: Leverage ServiceNow’s Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance.
- Telecom Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys.
- Serve as the technical authority on ServiceNow architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
- Ensure platform scalability, security, performance, and integrations with other enterprise systems.
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
- Mentor and guide ServiceNow developers and administrators on technical best practices.
- Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
- Ensure compliance with enterprise architecture, security, and regulatory requirements.
Enterprise Architecture & Governance:
- Technical Authority: Define the overall ServiceNow architecture and roadmap, ensuring alignment with broad business objectives.
- Platform Governance: Establish architectural standards, reusable design patterns, and deployment guidelines for developers.
- Technical Escalation: Serve as the ultimate decision-making authority on platform scalability, security, and performance.
Solution Design & Delivery:
- Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine.
- Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM) to ensure data accuracy and operational stability.
- Workshops & Planning: Lead technical design workshops, translating high-level business requirements into actionable architectural blueprints.
Leadership & Mentorship:
- Team Guidance: Mentor and provide technical leadership to development teams, administrators, and business analysts.
- Release Management: Monitor new ServiceNow product releases and marketplace solutions to continually recommend platform enhancements.
Required Qualifications
- Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
- Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
- Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- Excellent problem-solving, communication, and stakeholder management skills.
- Telecom domain Experience is MUST
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) or progress toward certification.
- Experience with Agile/Scrum delivery methodologies.
- Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
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