About Cognizant Corporate
Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth. At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose – always guided by our core values. Join us in shaping the future of business. Could you be the one to make a difference?
About the Role
As an Operations Senior Analyst – Supplier Onboarding, TPRM & Contract Lifecycle (Senior Associate), you will manage complex and escalated transactions across Supplier Onboarding, Third-Party Risk Management (TPRM), and Contract Lifecycle Management (CLM) within Cognizant's Global Procurement organization. Acting as a functional subject-matter expert for SAP Ariba and ServiceNow (SNOW), you will provide operational guidance, quality oversight, and process expertise while supporting globally visible procurement operations.
This role offers an excellent opportunity to deepen source-to-pay, supplier management, contract lifecycle, and third-party risk expertise while influencing the effectiveness and efficiency of procurement operations delivered through market-leading technologies.
In this role, you will:
- Manage complex and escalated supplier onboarding, third-party risk, and contract lifecycle cases in SAP Ariba and ServiceNow (SNOW).
- Act as a functional subject-matter expert for SAP Ariba (SLP and Contracts modules) and ServiceNow workflows, including support for User Acceptance Testing (UAT).
- Own end-to-end coordination of third-party risk assessments, supplier due diligence activities, and remediation tracking.
- Review contract metadata, obligations, milestones, and renewal activities while supporting CLM governance requirements.
- Monitor SLA and KPI performance, conduct root-cause analysis, and implement corrective and preventive actions.
- Provide guidance, quality reviews, coaching, and training support to Analysts.
- Develop operational reports, dashboards, and process improvement recommendations to enhance service delivery and operational performance.
What you must have to be considered
- Bachelor’s degree (mandatory).
- Strong hands-on expertise across SAP Ariba modules and ServiceNow (SNOW).
- Strong understanding of supplier onboarding, Third-Party Risk Management (TPRM), and Contract Lifecycle Management (CLM) operations.
- Good analytical and root-cause problem-solving skills.
- Strong communication and stakeholder-management skills.
- Proficiency in Microsoft Office applications.
- Strong experience in procurement operations across supplier onboarding, TPRM, and/or CLM processes.
- Ability to manage complex operational issues while maintaining a strong focus on compliance, quality, and customer service.
- A strong sense of ownership, desire to create meaningful outcomes, and commitment to delivering high-quality results.
These will help you succeed
- Experience supporting SAP Ariba and ServiceNow configuration changes, enhancements, and User Acceptance Testing (UAT).
- Certified Third Party Risk Professional (CTPRP) or equivalent certification.
- Experience mentoring, coaching, or providing quality oversight to junior team members.
- Familiarity with procurement governance, supplier risk management, and contract administration best practices.
- Experience working with operational reporting, dashboards, and continuous improvement initiatives.
- Strong attention to detail and commitment to operational excellence.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. The working model for this role will be determined based on business and client requirements and will be communicated during the hiring process. The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements.
Work Authorization
Must be legally authorized to work in the country without the need for employer sponsorship, now or at any time in the future.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
