Job Summary
Demand Role Analyst responsible for SAP Commerce B2B functional processes supporting hybrid teams to design and optimize digital commerce solutions for enterprise clients. Role focuses on configuring testing and enhancing SAP Commerce features that streamline order handling and customer experience while applying finance and accounting understanding to improve transactional accuracy and business outcomes.
Responsibilities
- Collaborate with business stakeholders to understand B2B commerce requirements and translate them into clear SAP Commerce functional designs that align with client objectives and organizational standards.
- Configure SAP Commerce B2B modules to support pricing catalog customer hierarchies and order workflows that enable efficient digital self service for enterprise customers.
- Analyze existing B2B order to cash journeys and recommend SAP Commerce enhancements that reduce cycle time improve data accuracy and elevate customer satisfaction.
- Coordinate with SAP Commerce technical teams to clarify functional specifications validate feasibility and ensure consistent implementation across environments.
- Prepare and execute detailed functional test scenarios for SAP Commerce B2B features to verify end to end flows from product selection through order completion and invoicing.
- Document functional configurations process flows and change impacts in clear reusable formats that support future maintenance and knowledge sharing across teams.
- Partner with finance and accounting stakeholders to validate that SAP Commerce order data supports accurate billing revenue recognition and financial reporting where applicable.
- Support defect analysis by reproducing issues isolating root causes in functional configurations and proposing sustainable corrections within SAP Commerce.
- Assist in planning and executing minor releases and enhancements by assessing effort identifying dependencies and preparing user communication materials.
- Provide business users with guidance on SAP Commerce B2B best practices through demonstrations walkthroughs and hybrid working sessions conducted both on site and remotely.
- Monitor key performance indicators related to B2B digital channels and propose functional improvements that increase adoption and transactional throughput.
- Contribute to internal continuous improvement initiatives by sharing lessons learned standardizing reusable SAP Commerce assets and promoting consistent processes across projects.
- Ensure compliance with organizational quality security and documentation guidelines while delivering SAP Commerce solutions that support ethical and sustainable business practices.
Qualifications
- Possess hands on experience in SAP Commerce B2B functional configuration including catalogs pricing customer accounts and order management for at least two years.
- Demonstrate strong analytical skills to interpret business requirements map them to SAP Commerce capabilities and propose pragmatic process optimizations.
- Exhibit working knowledge of finance and accounting concepts such as invoicing credit management and revenue flows that influence B2B commerce processes.
- Apply effective communication skills to collaborate with cross functional teams and explain SAP Commerce functional designs to both technical and non technical stakeholders.
- Show proven ability to design and execute comprehensive test cases that validate integrated SAP Commerce B2B scenarios in a structured and repeatable manner.
- Display familiarity with hybrid work environments using collaboration tools to coordinate tasks share documentation and support distributed teams effectively.
- Maintain a learning mindset by staying informed about SAP Commerce enhancements and industry trends relevant to digital B2B channels and financial process integration.
Certifications Required
SAP Certified Development Associate SAP Commerce or equivalent SAP Commerce certification preferred
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
