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Senior ServiceNow Solution Architect – HRSD

00069999551

Senior ServiceNow Solution Architect – HRSD
Remote · Spain

About the role

We're looking for a Senior ServiceNow Solution Architect specialising in HR Service Delivery (HRSD) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy across HR service delivery — from HR case management and lifecycle events to Employee Center design and HRIS integrations — ensuring every solution delivered is scalable, elegant, and of the highest quality.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

  • Restaurant tickets for every working day
  • Permanent contract — we're investing in a long-term relationship
  • Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
  • Referral bonus — bring great people in and get rewarded
  • Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

  • 5+ years of hands-on experience on the ServiceNow platform
  • 5+ years of experience in General Consulting, Service Management, or Software Development
  • 5+ years of platform configuration experience
  • ServiceNow Certified System Administrator (CSA) — required
  • ServiceNow CIS-HR (Human Resources) — required
  • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
  • Employee Center or Workplace knowledge certification — desired
  • Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
  • Hands-on experience with HR case management, Centre-of-Excellence segmentation, and lifecycle events including onboarding, transfers, and offboarding
  • Experience designing and building Employee Center and managing HR knowledge and data security
  • Integration experience with HRIS platforms such as Workday and SAP SuccessFactors
  • Solid understanding of the HR data model, scoped security, and ServiceNow's HR application architecture
  • Familiarity with adjacent modules: Integrations, App Engine, and Employee Center or Workplace — a plus
  • Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
  • Experience working in Agile development environments
  • Knowledge of software development life cycle management
  • Strong ownership, accountability, and attention to detail
  • Analytical thinking and problem-solving skills
  • Active listening and collaborative working style
  • Fluent English — required. Spanish language skills are a plus

What you'll do

  • Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and HR technology strategy
  • Configure HR cases and Centre-of-Excellence segmentation within ServiceNow HRSD
  • Build lifecycle event workflows covering onboarding, transfers, and offboarding
  • Design Employee Center and manage HR knowledge bases and data security models
  • Lead integrations between ServiceNow and HRIS platforms such as Workday and SAP SuccessFactors
  • Lead and mentor developers and architects to ensure the highest standard of technical quality
  • Design, document, and communicate the integration approach across all architectural components
  • Research, analyse, and propose solution alternatives that address specific business needs across service lines
  • Educate clients and negotiate the right technical solutions for their context
  • Deliver a positive, value-adding experience to clients in every interaction
  • Act as the final escalation point for technical decision-making within a programme
  • Ensure all artefacts, configured components, and interactions meet the highest quality standards
  • Assist in scoping new opportunities and designing tools and techniques for efficient delivery
  • Build and develop high-performing delivery teams
  • Provide technical coaching and oversight to developers and architects
  • Define domain-specific evaluation processes for hiring that fit market needs
  • Identify emerging skill sets needed by the team and define training plans
  • Align resource requirements based on demand projections

Ready to lead enterprise-scale HR Service Delivery implementations on the ServiceNow platform? Apply now and let's talk.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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