Senior ServiceNow Solution Architect – HRSD
Remote · Spain
About the role
We're looking for a Senior ServiceNow Solution Architect specialising in HR Service Delivery (HRSD) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy across HR service delivery — from HR case management and lifecycle events to Employee Center design and HRIS integrations — ensuring every solution delivered is scalable, elegant, and of the highest quality.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 5+ years of hands-on experience on the ServiceNow platform
- 5+ years of experience in General Consulting, Service Management, or Software Development
- 5+ years of platform configuration experience
- ServiceNow Certified System Administrator (CSA) — required
- ServiceNow CIS-HR (Human Resources) — required
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
- Employee Center or Workplace knowledge certification — desired
- Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
- Hands-on experience with HR case management, Centre-of-Excellence segmentation, and lifecycle events including onboarding, transfers, and offboarding
- Experience designing and building Employee Center and managing HR knowledge and data security
- Integration experience with HRIS platforms such as Workday and SAP SuccessFactors
- Solid understanding of the HR data model, scoped security, and ServiceNow's HR application architecture
- Familiarity with adjacent modules: Integrations, App Engine, and Employee Center or Workplace — a plus
- Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
- Experience working in Agile development environments
- Knowledge of software development life cycle management
- Strong ownership, accountability, and attention to detail
- Analytical thinking and problem-solving skills
- Active listening and collaborative working style
- Fluent English — required. Spanish language skills are a plus
What you'll do
- Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and HR technology strategy
- Configure HR cases and Centre-of-Excellence segmentation within ServiceNow HRSD
- Build lifecycle event workflows covering onboarding, transfers, and offboarding
- Design Employee Center and manage HR knowledge bases and data security models
- Lead integrations between ServiceNow and HRIS platforms such as Workday and SAP SuccessFactors
- Lead and mentor developers and architects to ensure the highest standard of technical quality
- Design, document, and communicate the integration approach across all architectural components
- Research, analyse, and propose solution alternatives that address specific business needs across service lines
- Educate clients and negotiate the right technical solutions for their context
- Deliver a positive, value-adding experience to clients in every interaction
- Act as the final escalation point for technical decision-making within a programme
- Ensure all artefacts, configured components, and interactions meet the highest quality standards
- Assist in scoping new opportunities and designing tools and techniques for efficient delivery
- Build and develop high-performing delivery teams
- Provide technical coaching and oversight to developers and architects
- Define domain-specific evaluation processes for hiring that fit market needs
- Identify emerging skill sets needed by the team and define training plans
- Align resource requirements based on demand projections
Ready to lead enterprise-scale HR Service Delivery implementations on the ServiceNow platform? Apply now and let's talk.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
