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Sr. Software Engineer B3

00070015651


Job Summary

Sr Software Engineer B3 will design and deliver advanced AI agent solutions using large language models prompt engineering and microservices to power multi channel customer experiences in a hybrid work environment. This role builds secure and scalable services with Node JS Python REST APIs and SQL while using Microsoft GitHub Copilot to accelerate high quality development and drive measurable business impact.


Responsibilities

  • Design and implement robust AI agent based solutions that use large language models to improve multi channel customer interactions and increase automation across business workflows.
  • Develop scalable microservices using Node JS and Python that expose well structured REST web services and REST APIs to support internal and external applications.
  • Architect data access layers using SQL that ensure reliable performance secure data handling and efficient queries for AI agent and multi channel solution components.
  • Apply advanced prompt engineering techniques to optimize large language model outputs for accuracy safety and business relevance across diverse multi channel use cases.
  • Integrate AI agent capabilities into existing multi channel platforms to provide consistent experiences across web mobile and assisted channels while reducing manual effort.
  • Use Microsoft GitHub Copilot to accelerate coding enforce project standards and improve developer productivity while maintaining high quality and maintainable codebases.
  • Collaborate closely with product and experience teams to translate multi channel requirements into technical designs and implementation plans that directly support business goals.
  • Implement comprehensive monitoring logging and error handling for microservices and REST APIs to ensure high availability quick diagnosis of issues and continuous service reliability.
  • Conduct thorough code reviews unit tests and integration tests for Node JS Python and SQL components to ensure robustness security and adherence to enterprise quality practices.
  • Optimize performance of AI agent workflows microservices and data access paths by identifying bottlenecks and applying tuning techniques that improve response times and scalability.
  • Document system designs API contracts data models and AI agent interaction flows in clear and accessible formats to support ongoing maintenance and onboarding of new engineers.
  • Collaborate with operations and support teams in a hybrid work model to ensure smooth deployment incident resolution and continuous improvement of day shift production environments.
  • Align daily engineering activities with company purpose by building AI powered multi channel solutions that improve customer satisfaction and create positive impact on society through more accessible digital services.


Qualifications

  • Apply expert knowledge of AI agents and large language models to design solutions that align with ethical guidelines and deliver measurable business value in multi channel environments.
  • Use advanced prompt engineering skills to craft reusable patterns and guardrails that improve output quality and reduce manual post processing for customer facing experiences.
  • Demonstrate deep proficiency in Node JS Python and microservices design to build modular testable and extensible services that integrate seamlessly with enterprise platforms.
  • Employ strong SQL and database design capabilities to support transactional and analytical workloads required by AI agent and multi channel applications.
  • Show proven experience building and consuming REST web services and REST APIs that follow consistent standards for authentication versioning and error handling.
  • Leverage Microsoft GitHub Copilot and other development accelerators responsibly to maintain coding best practices while increasing delivery speed and reliability.
  • Exhibit solid understanding of multi channel domain patterns including orchestration of interactions across digital and assisted touchpoints to design cohesive customer journeys.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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