Senior Business Process Consultant
About the role
As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.
In this role, you will:
- Lead process assessment, design, and optimization initiatives for clients across diverse industries.
- Gather, analyze, and document business and functional requirements to support solution design and implementation.
- Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
- Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
- Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
- 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
- 3+ years of hands-on experience working with the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Business Process for Implementation certification.
- ITIL v3 or ITIL 4 certification.
- Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
- Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
- Excellent communication, facilitation, presentation, and client-facing consulting skills.
These will help you stand out
- CPDE (Certified Process Design Engineer) or equivalent certification.
- ServiceNow Certified Implementation Specialist (CIS) certifications.
- Six Sigma certification and experience with Lean process methodologies.
- Agile or Scrum experience.
- Change management expertise, including Prosci certification.
- TOGAF certification or enterprise architecture exposure.
- Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
- Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
