Senior Business Process Consultant
About the role
As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.
In this role, you will:
- Lead process assessment, design, and optimization initiatives for clients across diverse industries.
- Gather, analyze, and document business and functional requirements to support solution design and implementation.
- Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
- Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
- Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
- 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
- 3+ years of hands-on experience working with the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Business Process for Implementation certification.
- ITIL v3 or ITIL 4 certification.
- Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
- Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
- Excellent communication, facilitation, presentation, and client-facing consulting skills.
These will help you stand out
- CPDE (Certified Process Design Engineer) or equivalent certification.
- ServiceNow Certified Implementation Specialist (CIS) certifications.
- Six Sigma certification and experience with Lean process methodologies.
- Agile or Scrum experience.
- Change management expertise, including Prosci certification.
- TOGAF certification or enterprise architecture exposure.
- Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
- Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
