About the role
We are seeking a Technical Analyst - Observability & Platform Operations to join our enterprise Observability team. In this role, you will help drive monitoring excellence across the organization by partnering with business stakeholders, engineering teams, and Site Reliability Engineers (SREs) to improve visibility into application and platform performance.
In this role, you will:
- Partner with stakeholders to gather, document, and refine business and technical requirements.
- Translate requirements into user stories, acceptance criteria, and prioritized backlog items.
- Analyze logs, metrics, traces, dashboards, and telemetry data to identify trends and opportunities for improvement.
- Utilize Dynatrace and Azure monitoring tools to investigate application and platform performance.
- Create and execute basic DQL queries for reporting, troubleshooting, and operational analysis.
- Validate monitoring configurations, dashboards, and observability solutions before production deployment.
- Collaborate with SREs, engineering teams, and support organizations to deliver observability solutions.
- Support Incident and Problem Management activities through data analysis and operational insights.
- Develop and maintain process documentation, knowledge articles, and standard operating procedures.
- Drive continuous improvement in monitoring, observability, and operational processes.
Work model: Remote
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a Remote position.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
- 7+ years of experience in Technical Analysis, Business Systems Analysis, Production Support, Operations, or related technical roles.
- Experience with Dynatrace or a comparable observability platform.
- Strong understanding of observability concepts, including logs, metrics, traces, dashboards, alerting, and distributed tracing.
- Working knowledge of Azure cloud services and monitoring capabilities.
- Experience gathering and documenting business and technical requirements.
- Ability to analyze technical issues independently across cloud and hybrid environments.
- Experience creating user stories, acceptance criteria, and supporting Agile delivery processes.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication skills with the ability to effectively engage both technical and business stakeholders.
These will help you stand out:
- Experience with Azure Monitor, Application Insights, and Log Analytics.
- Knowledge of Dynatrace Query Language (DQL) and Kusto Query Language (KQL).
- Familiarity with OpenTelemetry and modern observability practices.
- Experience supporting enterprise-scale production environments.
- Knowledge of Incident Management, Problem Management, and ITIL processes.
- Experience with Jira, Azure DevOps, ServiceNow, or similar platforms.
- Relevant Azure, Dynatrace, Business Analysis, or ITIL certifications.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Important Disclaimers:
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
Salary and compensation:
The annual salary for this position will be between $72,000 to $82,000 per year depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by September 14th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance.
· Paid holidays plus Paid Time Off.
· 401(k) plan and contributions.
· Long-term/Short-term Disability.
· Paid Parental Leave.
· Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
