Technical Analyst - Observability & Platform Operations(Remote)

About the role

We are seeking a Technical Analyst - Observability & Platform Operations to join our enterprise Observability team. In this role, you will help drive monitoring excellence across the organization by partnering with business stakeholders, engineering teams, and Site Reliability Engineers (SREs) to improve visibility into application and platform performance.

In this role, you will:

• Partner with stakeholders to gather, document, and refine business and technical requirements.
• Translate requirements into user stories, acceptance criteria, and prioritized backlog items.
• Analyze logs, metrics, traces, dashboards, and telemetry data to identify trends and opportunities for improvement.
• Utilize Dynatrace and Azure monitoring tools to investigate application and platform performance.
• Create and execute basic DQL queries for reporting, troubleshooting, and operational analysis.
• Validate monitoring configurations, dashboards, and observability solutions before production deployment.
• Collaborate with SREs, engineering teams, and support organizations to deliver observability solutions.
• Support Incident and Problem Management activities through data analysis and operational insights.
• Develop and maintain process documentation, knowledge articles, and standard operating procedures.
• Drive continuous improvement in monitoring, observability, and operational processes.

Work model: Remote

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a Remote position.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 7+ years of experience in Technical Analysis, Business Systems Analysis, Production Support, Operations, or related technical roles.
• Experience with Dynatrace or a comparable observability platform.
• Strong understanding of observability concepts, including logs, metrics, traces, dashboards, alerting, and distributed tracing.
• Working knowledge of Azure cloud services and monitoring capabilities.
• Experience gathering and documenting business and technical requirements.
• Ability to analyze technical issues independently across cloud and hybrid environments.
• Experience creating user stories, acceptance criteria, and supporting Agile delivery processes.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills with the ability to effectively engage both technical and business stakeholders.

These will help you stand out:

• Experience with Azure Monitor, Application Insights, and Log Analytics.
• Knowledge of Dynatrace Query Language (DQL) and Kusto Query Language (KQL).
• Familiarity with OpenTelemetry and modern observability practices.
• Experience supporting enterprise-scale production environments.
• Knowledge of Incident Management, Problem Management, and ITIL processes.
• Experience with Jira, Azure DevOps, ServiceNow, or similar platforms.
• Relevant Azure, Dynatrace, Business Analysis, or ITIL certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Important Disclaimers:

**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**

**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**

Salary and compensation:

The annual salary for this position will be between $72,000 to $82,000 per year depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Applications will be received by September 14th, 2026.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance.

· Paid holidays plus Paid Time Off.

· 401(k) plan and contributions.

· Long-term/Short-term Disability.

· Paid Parental Leave.

· Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant. 

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.