As a Healthcare Payer Client Relationship Manager, you will make an impact by owning, growing, and strengthening strategic Healthcare Payer client relationships, serving as the primary executive interface for assigned accounts and driving client satisfaction, revenue growth, pipeline development, and long-term account profitability. You will be a valued member of the Healthcare Payer client leadership team and work collaboratively with service lines, delivery leadership, executive stakeholders, and clients.
In this role, you will
- Act as the primary relationship owner for assigned Healthcare Payer accounts, building deep, trusted partnerships with client stakeholders and serving as the day-to-day executive point of contact.
- Own and drive pipeline development, including renewals, extensions, and net-new opportunities, and lead RFPs, proactive bids, and strategic pursuits to ensure sustained and profitable account growth.
- Co-create solutions with service lines and delivery teams to address client needs, drive technology-led transformation, and deliver measurable business outcomes.
- Identify, shape, and lead AI, Generative AI, and Agentic AI business opportunities, including process transformation, automation, data modernization, and workforce productivity initiatives that deliver measurable client value.
- Maintain accountability for account financials, including revenue, margin, and long-term growth plans, while partnering with internal leadership on delivery governance, risk management, and escalation handling.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 4 to 5 days a week in a client or Cognizant office in Minneapolis, MN.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
- 12+ years of experience in a client-facing role in an Healthcare Payer IT Services or IT Consulting organization.
- Demonstrated experience leading large Healthcare Payer technology transformation pursuits.
- Proven ownership of client P&L with account sizes of $30M+.
- Strong ability to build and sustain CXO and VP-level client relationships.
- Experience operating in complex, matrixed environments with global delivery models.
These will help you succeed
- Demonstrated success in new business development, including large, complex deal pursuits, with the ability to manage multiple concurrent priorities in a fast-paced, dynamic environment.
- Working knowledge of Artificial Intelligence (AI), Generative AI, Agentic AI, and emerging digital technologies, with experience identifying, shaping, and leading AI business opportunities and translating capabilities into business outcomes and growth opportunities.
- Strong analytical, problem-solving, and strategic thinking capabilities, with the ability to communicate effectively with technical and non-technical audiences across diverse corporate environments.
- Strong executive presentation, storytelling, and communication skills with experience presenting to C-suite and senior business leaders.
- Open to any industry domain; Healthcare understanding is a plus but not mandatory.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
- The annual salary for this position is between $140,000 - $170,000 depending on the experience and other qualifications of the successful candidate.
- This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
