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Engagement Delivery Lead (AMS Projects)

00070419921

About the Role

We are looking for an Engagement Delivery Lead to own end-to-end delivery for a portfolio of large, complex Application Development & Maintenance (ADM) and Application Managed Services (AMS) engagements within our Public Sector business. This is a client-facing leadership role: you will be the single point of accountability for delivery outcomes, governance, and client satisfaction across one or more Public Sector accounts, working closely with government agency stakeholders, internal delivery teams, and cross-functional service lines (Infrastructure, Cybersecurity, Data & AI, Quality Engineering) to ensure programs are delivered on time, within budget, and to the required quality and compliance standards.

This role suits an experienced delivery leader who has run sizeable ADM/AMS portfolios — spanning application maintenance, enhancements, modernization, and transformation — ideally within, or in service of, government or public agency clients, and who is comfortable operating at both the strategic (steering committee, P&L, account growth) and operational (SLA/KPI, RAID, resourcing) levels.

Key Responsibilities

Delivery Governance & Client Management

  • Act as the primary point of contact for all delivery-related matters, representing the organisation to client stakeholders (including senior government agency representatives) and internal leadership.
  • Own and chair governance forums — steering committees, program reviews, and operational cadences — providing transparent, data-driven updates on delivery status, risks, and program health.
  • Build and sustain trusted relationships with client points of contact, fostering proactive communication and early issue resolution.

Program & Operational Delivery

  • Lead end-to-end delivery of large, complex ADM/AMS engagements, including application maintenance, enhancements, modernization, and transformation workstreams for Public Sector clients.
  • Oversee execution of project and service activities, ensuring adherence to quality standards, timelines, and contractual commitments.
  • Manage and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and where applicable Experience Level Agreements (XLAs); drive resolution of aging issues and escalations.
  • Own delivery governance disciplines: workplan management, milestone tracking, RAID (Risks, Assumptions, Issues, Dependencies) management, and change/release management.
  • Lead service transition and transformation initiatives, including onboarding of new applications, knowledge transfer, and continuous service improvement plans.

Financial & Commercial Ownership

  • Own the P&L for assigned engagement(s): revenue, margin, cost-to-serve, and resource utilization.
  • Support forecasting, capacity planning, and commercial governance in partnership with account and sales teams.
  • Identify and support growth opportunities within existing accounts, including scope expansion and renewal pursuits.

Team & Stakeholder Leadership

  • Lead, mentor, and develop cross-functional delivery teams (onshore/offshore), including program managers, technical leads, and delivery specialists.
  • Coordinate with multiple internal stakeholders — service line leaders, solution architects, commercial teams — to ensure aligned, integrated delivery.
  • Ensure compliance with relevant government/public sector security, data protection, and regulatory requirements applicable to the engagement.
  • Contribute to organisational knowledge base by capturing delivery best practices, lessons learned, and reusable playbooks.

What You Bring

  • Significant experience (typically 12+ years) in IT services delivery, with a strong track record leading large-scale, complex ADM and/or AMS engagements.
  • Demonstrated experience delivering technology programs for Public Sector / government agency clients, including familiarity with relevant public sector governance, procurement, and compliance frameworks.
  • Proven expertise in delivery governance, stakeholder management, SLA/KPI management, and RAID/risk management for multi-workstream programs.
  • Experience managing P&L, commercial constructs, and resource/capacity planning for a delivery portfolio.
  • Strong track record leading and developing cross-functional, multi-location (onshore/offshore) delivery teams.
  • Excellent stakeholder management, negotiation, and executive communication skills, with the ability to engage confidently with senior client and internal leadership.
  • Working knowledge of ITIL-aligned service management processes (incident, problem, change, release management).
  • Relevant tertiary qualification in Computer Science, Information Technology, Business, or a related field, or equivalent demonstrable experience.
  • Familiarity with Agile and traditional delivery methodologies; PMP, PRINCE2, ITIL, or equivalent certification is an advantage.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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