Engagement Delivery Lead (AMS Projects)

About the Role

We are looking for an Engagement Delivery Lead to own end-to-end delivery for a portfolio of large, complex Application Development & Maintenance (ADM) and Application Managed Services (AMS) engagements within our Public Sector business. This is a client-facing leadership role: you will be the single point of accountability for delivery outcomes, governance, and client satisfaction across one or more Public Sector accounts, working closely with government agency stakeholders, internal delivery teams, and cross-functional service lines (Infrastructure, Cybersecurity, Data & AI, Quality Engineering) to ensure programs are delivered on time, within budget, and to the required quality and compliance standards.

This role suits an experienced delivery leader who has run sizeable ADM/AMS portfolios — spanning application maintenance, enhancements, modernization, and transformation — ideally within, or in service of, government or public agency clients, and who is comfortable operating at both the strategic (steering committee, P&L, account growth) and operational (SLA/KPI, RAID, resourcing) levels.

Key Responsibilities

Delivery Governance & Client Management

• Act as the primary point of contact for all delivery-related matters, representing the organisation to client stakeholders (including senior government agency representatives) and internal leadership.
• Own and chair governance forums — steering committees, program reviews, and operational cadences — providing transparent, data-driven updates on delivery status, risks, and program health.
• Build and sustain trusted relationships with client points of contact, fostering proactive communication and early issue resolution.

Program & Operational Delivery

• Lead end-to-end delivery of large, complex ADM/AMS engagements, including application maintenance, enhancements, modernization, and transformation workstreams for Public Sector clients.
• Oversee execution of project and service activities, ensuring adherence to quality standards, timelines, and contractual commitments.
• Manage and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and where applicable Experience Level Agreements (XLAs); drive resolution of aging issues and escalations.
• Own delivery governance disciplines: workplan management, milestone tracking, RAID (Risks, Assumptions, Issues, Dependencies) management, and change/release management.
• Lead service transition and transformation initiatives, including onboarding of new applications, knowledge transfer, and continuous service improvement plans.

Financial & Commercial Ownership

• Own the P&L for assigned engagement(s): revenue, margin, cost-to-serve, and resource utilization.
• Support forecasting, capacity planning, and commercial governance in partnership with account and sales teams.
• Identify and support growth opportunities within existing accounts, including scope expansion and renewal pursuits.

Team & Stakeholder Leadership

• Lead, mentor, and develop cross-functional delivery teams (onshore/offshore), including program managers, technical leads, and delivery specialists.
• Coordinate with multiple internal stakeholders — service line leaders, solution architects, commercial teams — to ensure aligned, integrated delivery.
• Ensure compliance with relevant government/public sector security, data protection, and regulatory requirements applicable to the engagement.
• Contribute to organisational knowledge base by capturing delivery best practices, lessons learned, and reusable playbooks.

What You Bring

• Significant experience (typically 12+ years) in IT services delivery, with a strong track record leading large-scale, complex ADM and/or AMS engagements.
• Demonstrated experience delivering technology programs for Public Sector / government agency clients, including familiarity with relevant public sector governance, procurement, and compliance frameworks.
• Proven expertise in delivery governance, stakeholder management, SLA/KPI management, and RAID/risk management for multi-workstream programs.
• Experience managing P&L, commercial constructs, and resource/capacity planning for a delivery portfolio.
• Strong track record leading and developing cross-functional, multi-location (onshore/offshore) delivery teams.
• Excellent stakeholder management, negotiation, and executive communication skills, with the ability to engage confidently with senior client and internal leadership.
• Working knowledge of ITIL-aligned service management processes (incident, problem, change, release management).
• Relevant tertiary qualification in Computer Science, Information Technology, Business, or a related field, or equivalent demonstrable experience.
• Familiarity with Agile and traditional delivery methodologies; PMP, PRINCE2, ITIL, or equivalent certification is an advantage.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant. 

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.