Senior Engagement Delivery Lead – ServiceNow
Remote · Spain
About the role
We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or ServiceNow implementations
- Experience managing application development projects end to end
- Proven ability to lead and guide project teams and clients through complex delivery programmes
- Experience managing project schedules, risk management, and KPI calculation and tracking
- ServiceNow Certified System Administrator (CSA) — desired
- SCRUM Master or PMP certification — a strong plus
- Experience with Agile methodologies — strongly preferred
- Bachelor's degree in Software Engineering, Computer Science, or a related field
- Fluent English — required. Spanish language skills are a plus
What you'll do
- Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
- Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
- Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
- Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
- Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
- Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
- Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
- Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
- Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
- Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone
Ready to lead high-impact ServiceNow engagements from start to finish? Apply now and let's talk.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
