Senior Engagement Delivery Lead – ServiceNow
Remote · Spain
About the role
We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or ServiceNow implementations
- Experience managing application development projects end to end
- Proven ability to lead and guide project teams and clients through complex delivery programmes
- Experience managing project schedules, risk management, and KPI calculation and tracking
- ServiceNow Certified System Administrator (CSA) — desired
- SCRUM Master or PMP certification — a strong plus
- Experience with Agile methodologies — strongly preferred
- Bachelor's degree in Software Engineering, Computer Science, or a related field
- Fluent English — required. Spanish language skills are a plus
What you'll do
- Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
- Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
- Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
- Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
- Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
- Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
- Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
- Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
- Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
- Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone
Ready to lead high-impact ServiceNow engagements from start to finish? Apply now and let's talk.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
