Job Summary
This hybrid night shift role focuses on managing complex accounts receivable cycles for global operations emphasizing dispute management and finance order to cash excellence. The professional will optimize cash application reduce past due exposure and strengthen customer relationships through accurate billing collections and resolution of high value disputes. The position contributes directly to company liquidity and enables sustainable growth by improving working capital and financial pre
Responsibilities
Manage end to end accounts receivable operations by monitoring invoice generation payment application and aging analysis to ensure accurate financial records and timely cash realization.Drive dispute management activities by analyzing root causes coordinating with internal stakeholders and implementing corrective actions to minimize recurring issues and reduce resolution cycle time.Oversee finance order to cash processes by validating order completeness pricing accuracy and contract compliance to support reliable revenue recognition and transparent reporting.Coordinate collections strategies by prioritizing past due accounts engaging with customers in a professional manner and negotiating payment commitments that improve days sales outstanding performance.Maintain robust reconciliation routines by comparing customer statements subledger balances and general ledger postings to identify discrepancies and ensure integrity of receivable data.Implement standardized procedures across procure to pay payable and order to cash receivable touchpoints by aligning documentation approval flows and system updates to enable seamless transaction lifecycles.Monitor hybrid work model effectiveness by organizing tasks across onsite and remote setups ensuring business continuity during night shifts and maintaining consistent service levels for global customers.Collaborate with cross functional teams in sales operations and treasury by sharing insights from disputes write offs and customer behavior to refine credit policies and commercial terms.Enhance process efficiency by reviewing automation opportunities within enterprise finance tools and recommending configuration improvements that reduce manual intervention and error rates.Provide detailed reporting packs by preparing aging summaries dispute dashboards and cash forecast inputs that help management make informed decisions on working capital optimization.Support compliance and control frameworks by following standard operating procedures documenting exception handling and adhering to audit requirements for accounts receivable and payable cycles.Guide junior team members informally by sharing domain knowledge on order to cash procure to pay and collections practices to maintain consistent quality outcomes without formal leadership responsibilities.Contribute to societal and customer impact by promoting fair transparent financial interactions that build trust support business continuity and enable reliable supply of products and services.
Qualifications
Demonstrate extensive experience in dispute management across complex customer portfolios with the ability to interpret contracts identify liability drivers and propose structured solutions that reduce open dispute volumes.Exhibit deep expertise in finance order to cash processes including order validation invoicing revenue capture and cash application ensuring strong alignment with corporate policies and regulatory expectations.Show strong proficiency in accounts receivable operations such as aging analysis collection follow ups write off assessments and credit memo handling using large scale enterprise resource planning tools.Apply solid domain knowledge in procure to pay payable by understanding vendor invoice flows payment terms and intercompany dependencies that influence overall working capital efficiency.Demonstrate practical experience in order to cash receivable domain by integrating commercial operational and financial perspectives to create smooth customer billing and payment journeys.Utilize advanced spreadsheet and reporting skills to produce accurate reconciliations performance metrics and trend analysis that highlight risk areas and improvement opportunities.Leverage strong communication and negotiation capabilities to manage night shift customer interactions in a respectful inclusive manner that supports timely resolution and positive long term relationships.
Certifications Required
Preferred certifications include Certified Accounts Receivable Specialist or Certified Credit and Collection Professional or equivalent finance operations credential.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
