Overview
Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant’s IT and Consulting Business, acting as business owners for assigned accounts, managing the day-to-day activities and P&L.
With the ability to speak confidently about industry trends, solutions and challenges facing the c-suite of today’s Telco and Tech organisations CRM’s proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.
Some of your tasks may include:
- Building trusted relationships with client stakeholders
- Understanding the clients environment, issues, and priorities
- Working with clients to define their problems and co-create solutions
- Driving RFPs / proactive bids with regards to renewals, extensions and expansion
- Keeping track of industry trends relevant to client business and bring forth proactive ideas and solutions
- Serving as the day-to-day point of contact for the clients
- Responsibility for backlog growth including renewals and extensions of current engagements
- Leading the onsite project teams and ensure they understand the client environment
Measures
- A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are TCV, revenue and margin
Your experience
- Extensive experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
- Experience managing and growing a multi-million-dollar client P&L including reporting and metric assessment for the account
- A proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Must be detail oriented and able to manage and maintain all facets of complex assignments
- Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
- In depth understanding of one of (or more) the following sectors: Telco or Technology
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
