About Cognizant
Cognizant is a leading global technology and professional services company specializing in digital transformation and IT infrastructure services. We partner with enterprise clients worldwide to deliver seamless IT operations and exceptional end-user experiences. Our IT Infrastructure & Field Services teams are dedicated to providing hands-on technical support that keeps critical business environments running smoothly.
The Role
Are you a hands-on technical professional who thrives in dynamic field environments? Join our IT Infrastructure & Field Services team as a Field Service Engineer, where you’ll deliver critical onsite technical support and ensure seamless IT operations across client locations throughout Stockholm, Sweden. You’ll work collaboratively with the Service Desk, third-party vendors, and client organizations to keep end-user environments running optimally.
What You Will Do
You’ll perform onsite troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity. You’ll execute Moves, Adds, Changes & Disposals (MACDs), manage hardware installations, server reboots, and validate service functionality. Providing deskside support is key—you’ll assist with device provisioning, driver issues, hardware diagnostics, OS support, and software troubleshooting (Microsoft Office, Adobe Creative Cloud). You’ll also support audio-visual and video conferencing environments, coordinate with vendors, and manage AV equipment projects.
Additionally, you’ll configure BIOS, hardware and OS settings, deploy software patches and hardware upgrades, decommission equipment, support employee onboarding, and ensure proper documentation of all service requests.
What You Need
You bring 3+ years of proven experience in Field Service Engineering, Deskside Support, or similar hands-on IT support roles. You have strong knowledge of end-user device hardware, Windows operating systems, and enterprise applications like Microsoft Office 365 and Adobe Creative Cloud. Experience with device configuration (BIOS, OS deployment, VPN, encryption), ITIL-based service management, and ticketing systems is essential. Excellent communication and customer-facing skills—supporting both technical and non-technical users—are crucial.
What Stands You Out
Experience supporting AV/VC environments, video conferencing suites, and telepresence systems is highly valued. Knowledge of network troubleshooting, VIP user support, asset management, and device decommissioning processes strengthens your candidacy. ITIL Foundation certification or equivalent is a plus.
Why Join Us?
This onsite role offers the opportunity to make direct impact on client success every day. You’ll work in a collaborative environment with access to cutting-edge technologies and comprehensive support from a global technology leader. Cognizant prioritizes work-life balance through flexible arrangements and wellbeing programs, while offering competitive compensation and career development opportunities.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.