About Cognizant
Cognizant is a leading global technology and professional services company specializing in digital transformation and IT infrastructure services. We partner with enterprise clients worldwide to deliver seamless IT operations and exceptional end-user experiences. Our IT Infrastructure & Field Services teams are dedicated to providing hands-on technical support that keeps critical business environments running smoothly.
The Role
Are you a hands-on technical professional who thrives in dynamic field environments? Join our IT Infrastructure & Field Services team as a Field Service Engineer, where you’ll deliver critical onsite technical support and ensure seamless IT operations across client locations throughout Stockholm, Sweden. You’ll work collaboratively with the Service Desk, third-party vendors, and client organizations to keep end-user environments running optimally.
What You Will Do
You’ll perform onsite troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity. You’ll execute Moves, Adds, Changes & Disposals (MACDs), manage hardware installations, server reboots, and validate service functionality. Providing deskside support is key—you’ll assist with device provisioning, driver issues, hardware diagnostics, OS support, and software troubleshooting (Microsoft Office, Adobe Creative Cloud). You’ll also support audio-visual and video conferencing environments, coordinate with vendors, and manage AV equipment projects.
Additionally, you’ll configure BIOS, hardware and OS settings, deploy software patches and hardware upgrades, decommission equipment, support employee onboarding, and ensure proper documentation of all service requests.
What You Need
You bring 3+ years of proven experience in Field Service Engineering, Deskside Support, or similar hands-on IT support roles. You have strong knowledge of end-user device hardware, Windows operating systems, and enterprise applications like Microsoft Office 365 and Adobe Creative Cloud. Experience with device configuration (BIOS, OS deployment, VPN, encryption), ITIL-based service management, and ticketing systems is essential. Excellent communication and customer-facing skills—supporting both technical and non-technical users—are crucial.
What Stands You Out
Experience supporting AV/VC environments, video conferencing suites, and telepresence systems is highly valued. Knowledge of network troubleshooting, VIP user support, asset management, and device decommissioning processes strengthens your candidacy. ITIL Foundation certification or equivalent is a plus.
Why Join Us?
This onsite role offers the opportunity to make direct impact on client success every day. You’ll work in a collaborative environment with access to cutting-edge technologies and comprehensive support from a global technology leader. Cognizant prioritizes work-life balance through flexible arrangements and wellbeing programs, while offering competitive compensation and career development opportunities.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
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Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.