About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Agile Project Manager
Location: Toronto, ON
Mandatory skills: Project Management, Agile Scrum, Digital Transformation & Infra Modernization, Executive Stakeholder Management & Advisory, Transformation Governance & Risk Management
Key accountabilities
• Develops and maintains the integrated delivery plan, milestones, work breakdown structure, dependencies, resource requirements, critical path, and governance cadence across the Digital Support Program workstreams.
• Leads project initiation and planning; confirms objectives, scope boundaries, assumptions, deliverables, decision rights, acceptance criteria, delivery approach, and escalation paths.
• Establishes and manages core project controls including schedule, scope, budget/financial tracking, resource planning, RAID management, change control, stakeholder management, quality, and project documentation.
• Applies Agile/Scrum practices where appropriate, working with Product Owners and delivery teams to establish product backlogs, sprint/release plans, priorities, dependencies, Definition of Ready/Done, and acceptance criteria.
• Facilitates or supports Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews/demos, and retrospectives, ensuring impediments and cross-team dependencies are actively managed.
• Tracks sprint and release execution against committed outcomes, using delivery metrics such as velocity, burn-down/burn-up, backlog health, and milestone completion to identify delivery risks early.
• Coordinates resolver groups, ServiceNow platform teams, endpoint engineering, security, risk, change management, helpdesk operations, Product Owners, Scrum/delivery teams, and technical delivery partners.
• Monitors delivery performance and provides transparent reporting on schedule, scope, financials, progress, risks, issues, dependencies, decisions, and required stakeholder actions.
• Maintains the RAID log, decision log, action tracker, project schedule, financial/resource forecast, and other project management artifacts required for effective governance and auditability.
• Maintains disciplined change control and traceability from approved use cases and backlog items through design, build, testing, release approval, benefits tracking, and operational handoff.
• Manages scope and change requests by assessing schedule, cost, resource, dependency, and delivery impacts before facilitating appropriate governance decisions.
• Anticipates constraints related to environments, access, integration capacity, security review, process ownership, and workforce readiness, and drives timely resolution.
• Coordinates release planning across Agile delivery increments and broader program milestones, ensuring sprint-level execution remains aligned to the integrated project plan.
• Plans wave-based release, adoption, hypercare, knowledge transfer, operational readiness, and stabilization activities while protecting business-as-usual service.
• Leads project governance forums and ensures decisions, risks, escalations, actions, and dependencies are clearly documented, owned, and followed through to closure.
• Builds effective relationships across diverse stakeholders and constructively resolves competing priorities.
Qualifications
• Typically, 7+ years of relevant experience in technology project delivery, including enterprise infrastructure, IT service management, digital support, or automation initiatives.
• Demonstrated experience leading complex, multi-team delivery with significant operational, security, technology-platform, and organizational dependencies.
• Strong understanding and practical application of PMI/PMP project management disciplines across initiation, planning, execution, monitoring and controlling, and closure.
• Strong knowledge of project planning, scheduling, governance, RAID management, financial management, resource management, change control, stakeholder management, and executive reporting.
• Demonstrated experience managing Agile/Scrum delivery, including backlog management, sprint planning, dependency management, Agile ceremonies, release planning, and delivery metrics.
• Experience operating in hybrid delivery environments where Agile technology teams must deliver against broader program milestones, governance requirements, and enterprise release processes.
• Working knowledge of ServiceNow, endpoint management or digital employee experience platforms, ITIL practices, and Agile delivery methods.
• Strong facilitation, judgment, organization, and communication skills, with the ability to turn ambiguity into clear decisions, plans, and accountable actions.
Desirable experience and education
• Post-secondary degree in business, technology, engineering, or a related field, or an equivalent combination of education and experience.
• PMP or PRINCE2 certification preferred; Scrum Master/PSM/CSM, SAFe, or comparable Agile certification is an asset.
• ITIL certification or demonstrated practical experience working within ITIL-based service management environments.
• Experience leading projects in a helpdesk, service desk, digital workplace, and/or contact-center environment.
• Experience in a regulated financial-services environment.
• Familiarity with SysTrack, ServiceNow Knowledge Management, endpoint automation, RPA, Virtual Agent technologies, conversational AI, and Generative AI platforms.
Compensation: We are offering between $90,000 – $110,000. Applications will be accepted until Nov 6 , 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
