About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Agile Project Manager
Location: Toronto, ON
Mandatory skills: Project Management, Agile Scrum, Digital Transformation & Infra Modernization, Executive Stakeholder Management & Advisory, Transformation Governance & Risk Management
Key accountabilities
• Develops and maintains the integrated delivery plan, milestones, work breakdown structure, dependencies, resource requirements, critical path, and governance cadence across the Digital Support Program workstreams.
• Leads project initiation and planning; confirms objectives, scope boundaries, assumptions, deliverables, decision rights, acceptance criteria, delivery approach, and escalation paths.
• Establishes and manages core project controls including schedule, scope, budget/financial tracking, resource planning, RAID management, change control, stakeholder management, quality, and project documentation.
• Applies Agile/Scrum practices where appropriate, working with Product Owners and delivery teams to establish product backlogs, sprint/release plans, priorities, dependencies, Definition of Ready/Done, and acceptance criteria.
• Facilitates or supports Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews/demos, and retrospectives, ensuring impediments and cross-team dependencies are actively managed.
• Tracks sprint and release execution against committed outcomes, using delivery metrics such as velocity, burn-down/burn-up, backlog health, and milestone completion to identify delivery risks early.
• Coordinates resolver groups, ServiceNow platform teams, endpoint engineering, security, risk, change management, helpdesk operations, Product Owners, Scrum/delivery teams, and technical delivery partners.
• Monitors delivery performance and provides transparent reporting on schedule, scope, financials, progress, risks, issues, dependencies, decisions, and required stakeholder actions.
• Maintains the RAID log, decision log, action tracker, project schedule, financial/resource forecast, and other project management artifacts required for effective governance and auditability.
• Maintains disciplined change control and traceability from approved use cases and backlog items through design, build, testing, release approval, benefits tracking, and operational handoff.
• Manages scope and change requests by assessing schedule, cost, resource, dependency, and delivery impacts before facilitating appropriate governance decisions.
• Anticipates constraints related to environments, access, integration capacity, security review, process ownership, and workforce readiness, and drives timely resolution.
• Coordinates release planning across Agile delivery increments and broader program milestones, ensuring sprint-level execution remains aligned to the integrated project plan.
• Plans wave-based release, adoption, hypercare, knowledge transfer, operational readiness, and stabilization activities while protecting business-as-usual service.
• Leads project governance forums and ensures decisions, risks, escalations, actions, and dependencies are clearly documented, owned, and followed through to closure.
• Builds effective relationships across diverse stakeholders and constructively resolves competing priorities.
Qualifications
• Typically, 7+ years of relevant experience in technology project delivery, including enterprise infrastructure, IT service management, digital support, or automation initiatives.
• Demonstrated experience leading complex, multi-team delivery with significant operational, security, technology-platform, and organizational dependencies.
• Strong understanding and practical application of PMI/PMP project management disciplines across initiation, planning, execution, monitoring and controlling, and closure.
• Strong knowledge of project planning, scheduling, governance, RAID management, financial management, resource management, change control, stakeholder management, and executive reporting.
• Demonstrated experience managing Agile/Scrum delivery, including backlog management, sprint planning, dependency management, Agile ceremonies, release planning, and delivery metrics.
• Experience operating in hybrid delivery environments where Agile technology teams must deliver against broader program milestones, governance requirements, and enterprise release processes.
• Working knowledge of ServiceNow, endpoint management or digital employee experience platforms, ITIL practices, and Agile delivery methods.
• Strong facilitation, judgment, organization, and communication skills, with the ability to turn ambiguity into clear decisions, plans, and accountable actions.
Desirable experience and education
• Post-secondary degree in business, technology, engineering, or a related field, or an equivalent combination of education and experience.
• PMP or PRINCE2 certification preferred; Scrum Master/PSM/CSM, SAFe, or comparable Agile certification is an asset.
• ITIL certification or demonstrated practical experience working within ITIL-based service management environments.
• Experience leading projects in a helpdesk, service desk, digital workplace, and/or contact-center environment.
• Experience in a regulated financial-services environment.
• Familiarity with SysTrack, ServiceNow Knowledge Management, endpoint automation, RPA, Virtual Agent technologies, conversational AI, and Generative AI platforms.
Compensation: We are offering between $90,000 – $110,000. Applications will be accepted until Nov 6 , 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
