1. Role Overview
TVPO is responsible for supporting the forecasting, preparation,
monitoring, and management of live programs and video on demand (VOD) content across digital
streaming platforms. The role requires strong technical proficiency, analytical capabilities, and an
understanding of digital media and live streaming workflows.
The associate will work closely with internal stakeholders, business owners, and content rights
holders to ensure content is accurately prepared, delivered, and managed in accordance with
operational requirements. The role also involves investigating playback issues, analyzing content-
related data, and supporting the delivery of seamless viewing experience across web, mobile, and
over-the-top (OTT) devices.
2. Key Responsibilities
-Forecast, prepare, schedule, and manage live programs and video content in accordance with
operational timelines and requirements.
-Coordinate with stakeholders, business owners, and content rights holders to support content
readiness and resolve operational issues.
-Investigate and troubleshoot video playback, streaming, and performance issues across web,
mobile, and OTT platforms.
-Support digital media backend operations, content management frameworks, and content
delivery processes.
-Apply knowledge of live streaming workflows, from event origination and processing to distribution
and end-user consumption.
-Support digital linear streaming operations and maintain familiarity with streaming technologies
and platform functionality.
-Manage multiple tasks simultaneously while meeting operational deadlines, quality standards,
and productivity targets.
-Maintain clear documentation, communicate findings, and escalate technical or operational
issues to the appropriate teams.
3. Qualifications and Experience
-Relevant College or University Degree.
-Excellent written and spoken English, with proficiency in Korean.
-Possess language proficiency certificate TOPIK II Lvt5/Lv16
-Experience in digital media data management or a related field.
-Strong analytical, research, and data interpretation skills.
-Proficiency in Microsoft Excel or Google Sheets
-Proficiency in Google Chrome, and Google Docs, Sheets, Slides, Forms, and Meet.
4. Preferred Qualifications and Experience
-Degree in Mass Media, Journalism, Communications, or a related discipline.
Experience with video player functionality, playback issues, and streaming performance across
web, mobile, and OTT devices.
-Strong familiarity with digital video streaming web applications and their functionality.
-Knowledge of live streaming workflows, including content VOD processing, Episodic Content
distribution, and internal stakeholder engagement.
-Demonstrated interest in sports, live sporting events, sports programming, and other popular
digital content.
5. Required Soft Skills
-Strong Organizational Skills
-Critical Thinking and Problem-solving
-Adaptability Under Pressure
-Communication and Interpersonal Skills
-Teamwork and Collaboration
-Attention to Detail, Tme Management and Prioritization
6. Key Success Expectations
-Ensure the timely and accurate preparation and management of live programs and VOD content.
-Support reliable content delivery and consistent viewing experience across supported platforms.
-Identify, investigate, and escalate technical Or operational issues effectively.
-Maintain high levels of accuracy, productivity, and responsiveness during peak workloads
-Demonstrate effective collaboration with stakeholders and content rights holders.
-Continuous improvement through data analysis, research, and efficient operational practices
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
